Agent object
From Genesys Documentation
This topic is part of the manual Field Codes Reference Guide for version Current of Routing and Designer.
Learn about the agent object you can access using system variables in field codes.
Related documentation:
The Agent object is associated with the Interaction object. For an automated reply, this object is the agent whose login name equals the E-mail Server autobot-agent-login option. Contact your Genesys representative to configure this feature.
| Name | Description | Syntax |
|---|---|---|
| FirstName | Returns this agent’s first name. | Agent.FirstName |
| LastName | Returns this agent’s last name. | Agent.LastName |
| FullName | Returns this agent’s full name (first and last). | Agent.FullName |
| Signature | Returns this agent’s signature. | Agent.Signature |
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