Gplus Adapter for Salesforce Lightning (v9)

Gplus Adapter for Salesforce Lightning is a soft phone integrated within the Salesforce environment that offers many of the same features as the Genesys Agent Desktop (v9).

Related documentation:

• How Gplus Adapter for Salesforce works

Important

What you see in Gplus Adapter depends on your contact center and your role within it, so you might not be able to do or see all the things covered in this help. If you think you should be able to do or see something you can't, check with your supervisor or system administrator.

How can I use Gplus Adapter as an agent?

As an agent, you can use Gplus Adapter to handle calls, chats, emails, or other media channels interactions without navigating away from your Salesforce environment.

Check out the topics below to explore more details.

• Getting Started - helps you to get quickly up and running with your Gplus Adapter.
• Working with Gplus Adapter - helps you to understand the features and functions that are available in Salesforce Lightning as part of Gplus Adapter integration.
• Click-to-dial - helps you to make connections easily by clicking to make a call.
• Screen Pops - helps you to see a contact record as soon as you receive an interaction.
• Activity History - helps you to work with the Salesforce contact activity history by adding details about the interactions you handle.
• Genesys Agent Desktop help - helps you to explore complete set of functions that you can use in Gplus Adapter as an agent.