Widgets API Reference
From Genesys Documentation
Contents
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
Related documentation:
| Article | Description |
|---|---|
| Article | Description |
| App | Learn how to control your widgets. |
| Calendar | Learn how to display a calendar, so your customers can choose when they want to be contacted. |
| Callback | Learn how to use the Callback Widget to fetch user details. |
| CallbackService | Learn how to use CallbackService to schedule a callback with customer service. |
| CallUs | Learn how to display an overlay screen showing one or more phone numbers for customer service, as well as the hours that this service is available. |
| ChannelSelector | Learn how to provide your customers with a configurable list of channels as an entry point for contacting customer service. |
| Common | Learn how to access Widgets utility functions and dynamically generate the common HTML containers used throughout Genesys Widgets. |
| Console | Learn how to debug commands and events on the widget bus. |
| Engage | Learn how to use the Genesys Multicloud CX plugin to integrate any Engage solution with Genesys Widgets. |
| Genesys Widgets extensions | Learn how to create your own plugins and widgets. |
| Genesys Widgets videos | This collection of videos from the Genesys Vimeo channel demonstrates some of the most commonly used features of Genesys Widgets. |
| Overlay | Learn how to use an overlay window control that widgets can inject their UI into. |
| SideBar | Learn about the Sidebar widget, which customers use to launch other widgets with a single click. |
| StatsService | Learn how to fetch estimated wait time (EWT) details for a channel. |
| Toaster | Learn how to use a toast view control into which widgets can inject their UI. |
| WebChat | Learn how to enable live chats between customers and agents. |
| WebChatService | Learn how to use Genesys chat services. |
| Widgets Bus API overview | Learn about the bus that all widgets components are built on. |
| WindowManager | Learn how to use the WindowManager plugin, which provides a controller for several different types of window group. |
The Widgets API Reference covers all of the commands and events for each widget, and discusses how to configure and localize each one.
Related documentation:
The APIs are divided into the following categories, as discussed in the article on How Widgets Works. There is also an article that explains how to get started with Genesys Widgets.
Service plugins
UI plugins
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