User contributions
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- 14:22, October 29, 2019 (diff | hist) . . (+486) . . N UseCases/Current/PureConnect/EE24 (Created page with "{{SMART UseCase |ID=EE24 |Title=Genesys Text and Speech Analytics for Customer Service |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available....")
- 14:09, October 29, 2019 (diff | hist) . . (+462) . . N UseCases/Current/PureConnect/EE23 (Created page with "{{SMART UseCase |ID=EE23 |Title=Genesys Advanced Text and Speech Analytics |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available. Please refer...")
- 13:57, October 29, 2019 (diff | hist) . . (+422) . . N UseCases/Current/PureConnect/EE22 (Created page with "{{SMART UseCase |ID=EE22 |Title=Genesys Speech Analytics |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference [https://all....")
- 12:36, October 29, 2019 (diff | hist) . . (+15) . . UseCases/Current/PureConnect/EE01
- 12:34, October 29, 2019 (diff | hist) . . (+420) . . N UseCases/Current/PureConnect/EE11 (Created page with "{{SMART UseCase |ID=EE11 |Title=Genesys Shift Bidding |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the [https://all...")
- 12:30, October 29, 2019 (diff | hist) . . (+458) . . N UseCases/Current/PureConnect/EE10-D (Created page with "{{SMART UseCase |ID=EE10-D |Title=Genesys Employee Schedule Preferences |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available. Please referenc...")
- 12:26, October 29, 2019 (diff | hist) . . (+458) . . N UseCases/Current/PureConnect/EE10-C (Created page with "{{SMART UseCase |ID=EE10-C |Title=Genesys Employee Schedule Preferences |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available. Please referenc...")
- 12:21, October 29, 2019 (diff | hist) . . (+458) . . N UseCases/Current/PureConnect/EE10-B (Created page with "{{SMART UseCase |ID=EE10-B |Title=Genesys Employee Schedule Preferences |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available. Please referenc...")
- 12:18, October 29, 2019 (diff | hist) . . (+458) . . N UseCases/Current/PureConnect/EE10-A (Created page with "{{SMART UseCase |ID=EE10-A |Title=Genesys Employee Schedule Preferences |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available. Please referenc...")
- 12:10, October 29, 2019 (diff | hist) . . (+1,631) . . N UseCases/Current/PureConnect/EE03 (Created page with "{{SMART UseCase |ID=EE03 |Title=Genesys Shrinkage Management |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the [http...")
- 12:03, October 29, 2019 (diff | hist) . . (+480) . . N UseCases/Current/PureConnect/EE02 (Created page with "{{SMART UseCase |ID=EE02 |Title=Genesys Omnichannel Workforce Scheduling |Offering=PureConnect |UCIntro=The Optimizer Use Case for PureConnect is not available. Please referen...")
- 11:54, October 29, 2019 (diff | hist) . . (-13) . . UseCases/Current/PureConnect/EE01
- 11:53, October 29, 2019 (diff | hist) . . (+2,124) . . N UseCases/Current/PureConnect/EE01 (Created page with "{{SMART UseCase |ID=EE01 |Title=Genesys Workforce Scheduling for Voice |Offering=PureConnect |UCIntro=<span>The Optimizer Use Case for PureConnect is not available. Please ref...")
- 19:11, October 17, 2019 (diff | hist) . . (+48) . . N UseCases/Public/GenesysEngage-cloud/CE19 (Published)
- 19:11, October 17, 2019 (diff | hist) . . (+48) . . N Draft:UseCases/Public/GenesysEngage-cloud/CE19 (Created page with "{{PublicUseCase |ID=CE19 |Platform=PureEngage }}")
- 19:10, October 17, 2019 (diff | hist) . . (+60) . . Draft:UseCases/Public/GenesysEngage-cloud
- 18:25, October 17, 2019 (diff | hist) . . (+3) . . UseCases/Current/GenesysEngage-onpremises/EE25
- 18:22, October 17, 2019 (diff | hist) . . (+36) . . UseCases/Current/GenesysEngage-onpremises/EE25
- 18:19, October 17, 2019 (diff | hist) . . (+649) . . UseCases/Current/GenesysEngage-onpremises/EE25
- 18:16, October 17, 2019 (diff | hist) . . (+978) . . UseCases/Current/GenesysEngage-onpremises/EE24
- 17:50, October 17, 2019 (diff | hist) . . (+690) . . UseCases/Current/GenesysEngage-onpremises/EE23
- 17:46, October 17, 2019 (diff | hist) . . (+840) . . UseCases/Current/GenesysEngage-onpremises/EE22
- 16:46, October 17, 2019 (diff | hist) . . (+1,307) . . UseCases/Current/GenesysEngage-onpremises/EE11
- 16:43, October 17, 2019 (diff | hist) . . (+1,471) . . UseCases/Current/GenesysEngage-onpremises/EE10-D
- 16:40, October 17, 2019 (diff | hist) . . (+1,471) . . UseCases/Current/GenesysEngage-onpremises/EE10-C
- 16:36, October 17, 2019 (diff | hist) . . (+1,495) . . UseCases/Current/GenesysEngage-onpremises/EE10-B
- 16:27, October 17, 2019 (diff | hist) . . (+1,470) . . UseCases/Current/GenesysEngage-onpremises/EE10-A
- 14:46, October 17, 2019 (diff | hist) . . (+1,083) . . UseCases/Current/GenesysEngage-onpremises/EE03
- 14:41, October 17, 2019 (diff | hist) . . (+102) . . UseCases/Current/GenesysEngage-onpremises/EE02
- 14:16, October 17, 2019 (diff | hist) . . (-354) . . UseCases/Current/GenesysEngage-onpremises/EE01
- 15:19, October 16, 2019 (diff | hist) . . (-58) . . CE34/Canonical
- 09:32, October 14, 2019 (diff | hist) . . (+3) . . CE03/Canonical
- 09:27, October 14, 2019 (diff | hist) . . (+45) . . CE01/Canonical
- 14:04, October 1, 2019 (diff | hist) . . (+47) . . N UseCases/Public/GenesysCloud/CE31 (Published)
- 14:03, October 1, 2019 (diff | hist) . . (+47) . . N Draft:UseCases/Public/GenesysCloud/CE31 (Created page with "{{PublicUseCase |ID=CE31 |Platform=PureCloud }}")
- 14:03, October 1, 2019 (diff | hist) . . (+1) . . Draft:UseCases/Public/GenesysCloud
- 14:02, October 1, 2019 (diff | hist) . . (+30) . . Draft:UseCases/Public/GenesysCloud
- 14:00, October 1, 2019 (diff | hist) . . (+10,440) . . N UseCases/Current/GenesysCloud/CE31 (Created page with "{{SMART UseCase |ID=CE31 |Title=Genesys Blended AI Bots |Offering=PureEngage |SMART_Benefits={{SMART Benefits |UCBenefitID=Reduced Volume of Interactions |UCBenefit=Increase s...")
- 14:55, September 17, 2019 (diff | hist) . . (-48) . . UseCases/Current/PureConnect/CE11
- 14:54, September 17, 2019 (diff | hist) . . (+131) . . UseCases/Current/PureConnect/CE11
- 13:33, August 21, 2019 (diff | hist) . . (+48) . . N UseCases/Public/GenesysEngage-cloud/CE29 (Published)
- 13:32, August 21, 2019 (diff | hist) . . (+48) . . N Draft:UseCases/Public/GenesysEngage-cloud/CE29 (Created page with "{{PublicUseCase |ID=CE29 |Platform=PureEngage }}")
- 13:32, August 21, 2019 (diff | hist) . . (+7) . . Draft:UseCases/Public/GenesysEngage-cloud
- 09:53, August 20, 2019 (diff | hist) . . (+47) . . N UseCases/Public/GenesysCloud/CE34 (Published)
- 09:53, August 20, 2019 (diff | hist) . . (+47) . . N Draft:UseCases/Public/GenesysCloud/CE34 (Created page with "{{PublicUseCase |ID=CE34 |Platform=PureCloud }}")
- 09:52, August 20, 2019 (diff | hist) . . (+7) . . Draft:UseCases/Public/GenesysCloud
- 09:50, August 20, 2019 (diff | hist) . . (+19,844) . . N UseCases/Current/GenesysCloud/CE34 (Created page with "{{SMART UseCase |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved First Contact Resolution |UCBenefit=Match every consumer with the agent best equipped to respond through...")
- 13:21, August 14, 2019 (diff | hist) . . (+1,381) . . UseCases/Current/GenesysCloud/SL09
- 13:19, August 14, 2019 (diff | hist) . . (+1,201) . . UseCases/Current/GenesysEngage-cloud/SL09
- 13:17, August 14, 2019 (diff | hist) . . (+823) . . UseCases/Current/GenesysEngage-onpremises/SL09
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