Get started with Predictive Engagement for Genesys Cloud

To use Genesys Predictive Engagement, Genesys Cloud customers complete these initial tasks.

Related use cases:

Genesys Predictive Engagement

Complete the following procedures

1. Fulfill prerequisites for Genesys Predictive Engagement feature enablement, license, permissions, and widget configuration and deployment on your website.
2. Review the supported web browsers listed in the Genesys Cloud system requirements.
3. Prepare the required Genesys Cloud domains.
4. Learn about Genesys Predictive Engagement's tracking capabilities. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
5. Configure web tracking.
   Tip

   Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
6. Create segments.
7. Create outcomes.
8. Create actions.
9. Create content offers
10. Create action maps.

AI-303 Replace content in above section

1. Fulfill prerequisites for Genesys Predictive Engagement feature enablement, license, and permissions.
2. Review the supported web browsers listed in the Genesys Cloud system requirements.
3. Prepare the required Genesys Cloud domains.
4. Configure messenger and deploy it to your website.
   Tip

   Use Live Now to verify that Genesys Predictive Engagement is tracking events.
5. To use Predictive Engagement commands and events to track website activity, do the following:
   1. Load the Genesys( ) Global function.
   2. Subscribe to the Journey.ready event and then verify in your console log that the Journey plugin is working correctly.
   3. To track page views, use the Journey.pageview command.
   4. To record custom web events, use the Journey.record command.
6. Create segments.
7. Create outcomes.
8. Create action maps.

For more information

• About Predictive Engagement
• Video: Predictive Engagement for Genesys Cloud
• FAQs
• Glossary
• Compliance