Genesys CX Insights for IWD project

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This topic is part of the manual Genesys CX Insights Multicloud Projects Reference Guide for version Current of Reporting.


This project enables you to build historical reports from Intelligent Workload Distribution (IWD) data.

This section contains object information for the Genesys CX Insights for IWD project; which is used to build historical reports from Intelligent Workload Distribution (IWD) data.

The Genesys CX Insights for IWD project was introduced in Genesys CX Insights release 9.0.011.00, with additional reports and dashboards added in subsequent releases. The Genesys CX Insights for IWD Project is organized in a single folder, with subfolders; the following page lists all metrics and attributes:

See also:

Retrieved from "https://all.docs.genesys.com/PEC-REP/Current/GCXIMCPRG/Project_GenesysCXInsightsforIWD (2026-02-11 12:27:51)"
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