Deployment Validation

Learn how to deploy Genesys Pulse.

Related documentation:

• How Reporting works
• Suite-level guide
• All services
• Genesys Pulse Release Notes

RSS:

• For private edition

Prerequisites

• Genesys Pulse access URL
• Agent Setup access URL, administrator's credentials.
• WWE access URL, agent's credentials.

Validation steps

1. Create Genesys Pulse user
   1. Use administrator account to login to Agent Setup
   2. Navigate to the Users tab
   3. Click the New User button
   4. Set required fields, for example:
      • First Name: pulsetest
      • Last Name: pulsetest
      • Username: pulsetest
      • Password: Password1
      • Password Confirm:  Password1
      • Uncheck Reset Password
   5. Expand the User accordion on the left and switch to Access Group
   6. Click the Add Button
   7. Choose <Tenant SID> Administrators
   8. Click the Save button
2. Login to Genesys Pulse with newly created user and create a new Widget
   1. It will be suggested to create Dashboard or Wallboard on the first login
   2. Choose the Dashboard option
   3. Click on + Add a Widget to start new Widget creating
   4. Choose the Agent Login template
   5. Choose any Agent with known access to WWE
   6. Switch to the Display Options tab and scroll down to the Statistics control

      

   7. Choose Current Status from available Statistics
   8. Click the Save button
   9. Widget will show pending spinner, wait till some zero data is shown, selected agent will appear as Logged Out
3. Login to WWE with the Agent account selected in the Widget above, change status to Available
4. Return back to Genesys Pulse, current Agent's status should be properly reflected in the Widget:

   

Do Not Publish

Keeping original sections for my handoff discussion with Tony. (Olena)

Important

Make sure to review Before you begin for the full list of prerequisites required to deploy <service_name>.

Include a link to the "suite-level" documentation that describes the particular cloud platform - for the initial Genesys Multicloud CX private edition release, this is OpenShift: [[PrivateEdition/Current/PEGuide/GetStarted|]]

On this page, describe how to:

• Deploy the service in a single region.
• Deploy/configure multi-region, if supported.

If your service has multiple containers, add a section for each container. For example:

• Deploy <container_1> in OpenShift
• Deploy <containter_2> in OpenShift

As we add more cloud platforms (i.e. Azure) the information on this page might need to be broken out into a page per cloud platform.

Deploy in OpenShift

Describe anything specific to OpenShift.

Validate the deployment in OpenShift

Describe how to validate that the deployment is successful (i.e. validation URL).