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Work with Genesys CX Insights Reports

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Get started

Get started
Generate historical reports
Work with reports
Customize reports
About the Genesys Info Mart historical database

Report Descriptions: CX Insights

Report Descriptions

Agents reports

Agents reports
Agent Conduct Report
Agent Details Activity Report
Agent Group Business Attribute Report
Agent Group Interaction Handling Report
Agent Group Membership Details Report
Agent Group Queue Business Attribute Report
Agent Interaction Hierarchy Report
Agent Interval Based Report
Agent Login-Logout Details Report
Agent Not Ready Report
Agent Not Ready Reason Code Report
Agent Omnichannel Activity Report
Agent Outbound Campaign Report
Agent Queue Report
Agent Social Engagement Report
Agent State Details Report
Agent Summary Activity Report (Active)
Agent Summary Activity Report (Interaction)
Agent Utilization Report
Agent Wrap Report
Weekly Agent Group Performance Dashboard
Weekly Agent Group Utilization Dashboard

Billing Data reports

Billing Data reports
IVR Usage Report
Inbound Voice User Report

Business Results reports

Business Results reports
Business Metrics Executive Report
Customer Perspective Report
Interaction Volume Business Attribute Report
Weekly Business Attribute Dashboard

Callback reports

Callback reports
Callback Details Report
Callback Summary Report

Chat reports

Chat reports
Async Interactions Report
Chat Engagement Report
Chat Message Statistics Report
Chat Session Report
Chat Thread Report
Interactions Acceptance Dashboard
Interactions Acceptance Report
Pre-Agent Termination Report

Co-browse reports

Co-browse reports
Co-browse Detail Report
Co-browse Summary Report

Dashboards

Dashboards
ANI Details Dashboard
Agent Performance Dashboard
Contact Center Dashboard
Milestone Path Analysis Dashboard
Queue Dashboard
Transfer Dashboard
Supervisor Dashboard
Weekly Agent Group Performance Dashboard
Weekly Agent Group Utilization Dashboard
Weekly Business Attribute Dashboard
Weekly Queue Summary Dashboard
Weekly Self Service Containment Dashboard

Designer reports

Designer reports
Activity Summary Report
Application Duration Report
Application Summary Report
Assisted Service Interactions by Last Milestone Report
Blocks Summary Report
Milestone Summary Report
Self-Service Statistics Report
Survey Answer Report
Survey Statistics Report
Weekly Self Service Containment Dashboard

Details reports

Details reports
Agent Details Activity Report
Agent Group Membership Details Report
Agent Login-Logout Details Report
Agent State Details Report
ANI Details Report
Interaction Flow Report
Interaction Handling Attempt Report
Transfer Detail Report

Email reports

Email reports
Agent Summary Activity Email Report
Agent Utilization Email Report
Interaction Volume Business Attribute Email Report

Outbound Contact reports

Outbound Contact reports
Campaign Callbacks Summary Report
Campaign Summary Report
Contact List Effectiveness Report

Predictive Routing reports and dashboards

Predictive Routing Reports and Dashboards
Predictive Routing - AHT & Queue Dashboard
Predictive Routing - Model Efficiency Dashboard
Predictive Routing A/B Testing Report
Predictive Routing Agent Occupancy Dashboard
Predictive Routing Detail Report
Predictive Routing Operational Report
Predictive Routing Queue Statistics Report

Queues reports

Queues reports
Abandon Delay Report
Interaction Traffic Group Report
Interaction Traffic Report
Queue Outline Report
Queue Summary Report
Speed Of Accept (hours) Report
Speed Of Accept (seconds) Report
Weekly Queue Summary Dashboard

Task Routing dashboards

Task Routing dashboards
Task Volume Dashboard
Agent Task Dashboard

Report Descriptions: CX Insights for iWD

CX Insights for iWD reports and dashboards
Capture Point Business Value Report
Capture Point Dashboard
Capture Point Task Duration Report
Customer Segment Service Level Report
Customer Segment Service Level Dashboard
ETL Audit Dashboard
Inbound Intraday Email Process Report
Intraday Process Dashboard
Intraday Process Report
Outbound Email Report
Resource Performance Dashboard
Resource Performance Report
Task Age Dashboard
Task Age Report
Task Detail Report
Task Work Detail Report

Reporting

Agent Login-Logout Details Report

From Genesys Documentation

Revision as of 18:34, June 29, 2020 by Tgilchri (talk | contribs) (Published)

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This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.

Administrator
Supervisor

Analyze the timing and duration of agent login sessions.

Related documentation:

How Reporting works
Get started with Genesys CX Insights
Suite-level guide
All services
Genesys Customer Experience Insights Release Notes

RSS:

For private edition

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Retrieved from "https://all.docs.genesys.com/PEC-REP/Current/RPRT/HRCXIAgentLginLgoutA (2025-07-21 19:25:30)"

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