Difference between revisions of "PEC-GPA/Current/Agent/GPASFLWWE"
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|Context=Gplus Adapter deployed in Salesforce Lightning enables you to handle Genesys contact center functions from Salesforce along with Salesforce-specific features such as updating activity history, screen pop, and click-to-dial. | |Context=Gplus Adapter deployed in Salesforce Lightning enables you to handle Genesys contact center functions from Salesforce along with Salesforce-specific features such as updating activity history, screen pop, and click-to-dial. | ||
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|sectionHeading=How do I access Gplus Adapter? | |sectionHeading=How do I access Gplus Adapter? | ||
Revision as of 02:32, July 25, 2020
This topic is part of the manual Gplus Adapter for Salesforce Agent's Guide for version Current of Gplus Adapter for Salesforce.
Contents
Gplus Adapter deployed in Salesforce Lightning enables you to handle Genesys contact center functions from Salesforce along with Salesforce-specific features such as updating activity history, screen pop, and click-to-dial.
Related documentation:
How do I access Gplus Adapter?
If Gplus Adapter is configured in Salesforce Lightning, you will see a phone icon in the bottom-left corner of your screen. Click the phone icon and you will see a pop-up window where you can login with your Adapter credentials.
Supported features
Gplus Adapter includes some features that integrate with Salesforce Lightning environment. This means that actions that you take in Salesforce or Gplus Adapter can be seamlessly passed to each other.
The integrated features are:
Related documentation
- To learn how to use Gplus Adapter, see the Genesys Agent Desktop help.
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