From Genesys Documentation
Jump to: navigation, search
(Published)
 
(Published)
Line 1: Line 1:
 
{{MintyDocsProduct
 
{{MintyDocsProduct
 +
|WithTabber=
 +
|UserFunctions=
 
|displayname=Genesys Predictive Routing
 
|displayname=Genesys Predictive Routing
 +
|admins=Bgrenon
 
|editors=Vivian
 
|editors=Vivian
−
|contentarea=Genesys Cloud
+
|previewers=Bgrenon
 +
|contentarea=PureEngage
 
|landingpage=No
 
|landingpage=No
 
|definition=Predictive Routing enables you to use AI to engage customers and predict the best resource for an optimal outcome, report on results, evaluate how well your resources drive desired business outcomes, and use your findings to update the predictive model for retraining and optimize your strategy.
 
|definition=Predictive Routing enables you to use AI to engage customers and predict the best resource for an optimal outcome, report on results, evaluate how well your resources drive desired business outcomes, and use your findings to update the predictive model for retraining and optimize your strategy.
Line 8: Line 12:
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
−
|Type=XYZ Documentation
+
|Type=Install and Config
−
|Description=The following guides explain how to deploy, maintain, and use Genesys Predictive Routing (GPR).
+
|Title=
−
|Links={{Link-SomewhereInThisVersion|manual=Deployment|display text=Deployment and Operations Guide}} - Contains the following information:
+
|Description=The {{Link-SomewhereInThisVersion|manual=Deployment|display text=Deployment and Operations Guide}} explains how to install and configure the Genesys Predictive Routing (GPR) Data Loader and URS Strategy Subroutines components.
 +
|Links=The {{Link-SomewhereInThisVersion|manual=Deployment|display text=Deployment and Operations Guide}} contains the following information:
  
 +
*{{Link-SomewhereInThisVersion|manual=Deployment|topic=envPrereqs|display text=System requirements}}, {{Link-SomewhereInThisVersion|manual=Deployment|topic=architecture|display text=Architecture}}, {{Link-SomewhereInThisVersion|manual=Deployment|topic=sizing|display text=Sizing}}
  
−
*system requirements, prerequisites, and sizing
+
*{{Link-SomewhereInThisVersion|manual=Deployment|topic=cfgAsc|display text=Data Loader deployment}}
  
 +
*{{Link-SomewhereInThisVersion|manual=Deployment|topic=cfgSubroutines|display text=Integrate with Genesys Routing}} and {{Link-SomewhereInThisVersion|manual=Deployment|topic=GIMintegration|display text=Reporting}}
  
−
*deploy the GPR on-premises components, including integration with the Genesys Routing and Genesys Reporting solutions
+
*{{Link-SomewhereInThisVersion|manual=Deployment|topic=ASCops|display text=Monitor logs}}
−
 
+
|Columns=No
−
 
+
}}{{MintyDocsProductLandingSections
−
*monitor logs and troubleshoot common issues with the on-premises components
+
|Platform=PureEngage
−
 
+
|Type=XYZ Documentation
−
 
+
|Title=Help File
−
{{Link-SomewhereInThisVersion|manual=Help}} - Explains how to use the GPR web application to do the following:
+
|Description=The {{Link-SomewhereInThisVersion|manual=Help|display text=Predictive Routing Help}} explains how to use the GPR web application.
−
 
+
|Links=*{{Link-SomewhereInThisVersion|manual=Help|topic=PrMConfig|display text=Manage accounts, users, and roles}}
−
 
 
−
*manage user and accounts
 
−
 
 
−
 
 
−
*upload and manage data
 
−
 
 
  
−
*create, train, and test Predictors and Models
+
*{{Link-SomewhereInThisVersion|manual=Help|topic=dataUpload|display text=View uploaded data}}
  
 +
*{{Link-SomewhereInThisVersion|manual=Help|topic=ConfigPredictModels|display text=Create, train, and test predictors and models}}
  
−
*run analysis reports to assess GPR performance
+
*{{Link-SomewhereInThisVersion|manual=Help|topic=Reports|display text=Assess GPR performance}}
 
|Columns=No
 
|Columns=No
 
}}
 
}}
 
}}
 
}}

Revision as of 15:30, May 26, 2020

Click on any of the following to see the documentation for that version:

GetStarted.png

How It Works

How Predictive Routing works

ReleaseNotes.png

Release Notes

Predictive Routing functionality changes are documented in the following Release Notes:


Predictive Routing Release Note for Genesys Multicloud CX- provides model building and training, agent scoring, performance monitoring, the GPR web application, and the GPR API.

Data Loader Release Note- used to upload data automatically from Genesys Info Mart and manually from user-prepared CSV files.

URS Strategy Subroutines Release Note- a set of subroutine files to be incorporated into an existing Routing strategy.

InstallConfig.png

Install and Config

The Deployment and Operations Guide explains how to install and configure the Genesys Predictive Routing (GPR) Data Loader and URS Strategy Subroutines components. The Deployment and Operations Guide contains the following information:

Book.png

Help File

The Predictive Routing Help explains how to use the GPR web application.

Retrieved from "https://all.docs.genesys.com/PE-GPR (2025-06-22 05:52:52)"
Comments or questions about this documentation? Contact us for support!