Difference between revisions of "UseCases/Current/PureConnect/EE22"
From Genesys Documentation
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|Title=Genesys Speech Analytics | |Title=Genesys Speech Analytics | ||
|Offering=PureConnect | |Offering=PureConnect | ||
| + | |SMART_Benefits= | ||
|UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference [https://repository.docs.genesys.com/Draft:UseCases/Current/PureEngage/EE22 Genesys Speech Analytics (EE22) for PureEngage] product and use case as a Workforce Engagement Management option. | |UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference [https://repository.docs.genesys.com/Draft:UseCases/Current/PureEngage/EE22 Genesys Speech Analytics (EE22) for PureEngage] product and use case as a Workforce Engagement Management option. | ||
| + | |UCOverview= | ||
| + | |UCSummary= | ||
| + | |Description= | ||
|PainPoints=*No visibility of call content,listening to entire calls is tedious, sampling results in unreliable information and important content being missed | |PainPoints=*No visibility of call content,listening to entire calls is tedious, sampling results in unreliable information and important content being missed | ||
*Changes in activity are surprising and negatively impact the business, constantly in crisis mode | *Changes in activity are surprising and negatively impact the business, constantly in crisis mode | ||
| Line 10: | Line 14: | ||
*Less time spent listening to calls, quickly and easily find relevant calls and context based on key words and phrases | *Less time spent listening to calls, quickly and easily find relevant calls and context based on key words and phrases | ||
*Early warning of emerging trends or changing business circumstances based on changes in frequency of words and phrases | *Early warning of emerging trends or changing business circumstances based on changes in frequency of words and phrases | ||
| + | |BuyerPersonas= | ||
| + | |QualifyingQuestions= | ||
| + | |MaturityLevel=Consistent | ||
| + | |SellableItems= | ||
| + | |CloudAssumptions= | ||
| + | |CloudAssumptionsAdditional_Sales= | ||
| + | |PremiseAssumptions= | ||
| + | |PremiseAssumptionsAdditional_Sales= | ||
| + | |BusinessImageFlow= | ||
| + | |BusinessLogic= | ||
| + | |DistributionImageFlow= | ||
| + | |DistributionLogic= | ||
| + | |CustomerInterfaceRequirements= | ||
| + | |AgentDeskRequirements= | ||
| + | |RealTimeReporting= | ||
| + | |HistoricalReporting= | ||
| + | |GeneralAssumptions= | ||
| + | |CustomerAssumptions= | ||
| + | |RequiresAll= | ||
| + | |RequiresOr= | ||
| + | |Optional= | ||
| + | |Exceptions= | ||
| + | |SMART_PremiseAssumptions= | ||
| + | |PremiseAssumptionsAdditional= | ||
| + | |SMART_CloudAssumptions= | ||
| + | |CloudAssumptionsAdditional= | ||
| + | |SMART_HybridAssumptions= | ||
| + | |Requires= | ||
| + | |Conditions= | ||
}} | }} | ||
Revision as of 13:50, April 15, 2020
Important
The Optimizer Use Case for PureConnect is not available. Please reference Genesys Speech Analytics (EE22) for PureEngage product and use case as a Workforce Engagement Management option.Gain basic insight into voice interactions using speech analytics
What's the challenge?
Organizations that record all or a portion of their calls amass a significant amount of data in those recordings. The difficulty lies in sifting through thousands of hours of dialog to find what's most important - a task that's impossible without automation.
What's the solution?
It starts by automating the transcription of your calls. From there, you can discover trends such as frequency and changes in frequency of words and phrases. Use the search function if you're looking for something specific.
Other offerings:
Contents
Use Case Overview
Story and Business Context
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
User Interface & Reporting
Reporting
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
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