UseCases/Current/PureConnect/EE10-A

Important

The Optimizer Use Case for PureConnect is not available. Please reference the Genesys Employee Schedule Preferences (EE10-A) for PureEngage product and use case as a Workforce Engagement Management option.

https://all.docs.genesys.com/images-supersite/e/ed/EE10_A_-_D_-_Genesys_Employee_Schedule_Preferences_%282%29.png

Empower employees with self-administration of their schedule

What's the challenge?

As millennials make up more of your workforce, they want more control in their lives and want to easily self-manage their schedules. Managers want to reduce the time it takes to manage this process as long as the contact center runs efficiently.

What's the solution?

Give employees the control they want. The right web application empowers employees to self-manage their schedules through business rules. Employees can request time off, submit schedule preferences, and manage exceptions — without going through a supervisor or planner.

Other offerings:

Genesys Engage on-premises

Use Case Overview

Use Case Benefits*

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.

^*You can sort all use cases according to their stated benefits here: Sort by benefits

Use Case Definition

Info needed.

Customer-facing Considerations

Interdependencies

All required, alternate, and optional use cases are listed here, as well as any exceptions.

All of the following required:	At least one of the following required:	Optional	Exceptions
None	None	None	None

Document Version

• Version V 1.0.0 last updated February 26, 2020