UseCases/Current/PureConnect/EE25

Important

The Optimizer Use Case for PureConnect is not available. Please reference the Genesys Text and Speech Analytics for Compliance (EE25) for PureEngage product and use case as a Workforce Engagement Management option.

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Enforce compliance and legal responsibilities with speech and text analytics

What's the challenge?

Many organizations work under strict regulatory requirements for use of data and communications. Monitoring for compliance adherence is a never-ending and stressful job. There isn’t time to check every interaction so you use sampling, but what if you miss a critical problem?

What's the solution?

Automated speech and text monitoring for comprehensive monitoring. Genesys systems check agent and organization compliance with legal, regulatory and organization obligations. Monitor 100 percent of interactions to reduce risk of compliance failures, litigation, financial impact and damage to reputation.

Other offerings:

Genesys Engage on-premises

Use Case Overview

Use Case Benefits*

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.

^*You can sort all use cases according to their stated benefits here: Sort by benefits

Use Case Definition

Info needed.

Customer-facing Considerations

Interdependencies

All required, alternate, and optional use cases are listed here, as well as any exceptions.

All of the following required:	At least one of the following required:	Optional	Exceptions
None	None	None	None

Document Version

• Version V 1.0.0 last updated January 20, 2020