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Revision as of 11:44, July 15, 2020
Genesys Predictive Routing (GPR) provides a number of ways to assess the quality of your data within the application interface. This includes being able to dig into details about your agents and customers, test how well a predictor is scoring against specific customers, and delve into your dataset data. The Datasets tab also provides the Feature Analysis and Agent Variance reports.
- Other data analysis functionality available in the GPR web application: Model Quality and Agent Coverage.
- The Genesys Reporting solution provides in-depth feature-rich reporting on scoring, interaction handling, outcomes, and so on. See Integrate with Genesys Reporting for more information.
The top navigation bar enables access to the following windows, which display various trends and performance metrics:
Agents - view agent distribution and details
Customers - view customer distribution and details
Datasets - view dataset trends and details
Predictors - monitor feature coverage and simulate predicted predictor performance against your actual customers and agents