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|definition=Predictive Routing enables you to use AI to engage customers and predict the best resource for an optimal outcome, report on results, evaluate how well your resources drive desired business outcomes, and use your findings to update the predictive model for retraining and optimize your strategy.
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*manage user and accounts
 
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*upload and manage data
 
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Revision as of 15:30, May 26, 2020

Click on any of the following to see the documentation for that version:

GetStarted.png

How It Works

How Predictive Routing works

ReleaseNotes.png

Release Notes

Predictive Routing functionality changes are documented in the following Release Notes:


Predictive Routing Release Note for Genesys Multicloud CX- provides model building and training, agent scoring, performance monitoring, the GPR web application, and the GPR API.

Data Loader Release Note- used to upload data automatically from Genesys Info Mart and manually from user-prepared CSV files.

URS Strategy Subroutines Release Note- a set of subroutine files to be incorporated into an existing Routing strategy.

InstallConfig.png

Install and Config

The Deployment and Operations Guide explains how to install and configure the Genesys Predictive Routing (GPR) Data Loader and URS Strategy Subroutines components. The Deployment and Operations Guide contains the following information:

Book.png

Help File

The Predictive Routing Help explains how to use the GPR web application.

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