Difference between revisions of "PEC-GPA/Current/Agent/GPASFLWWE"
From Genesys Documentation
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{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
| − | |DisplayName=Working with Gplus Adapter | + | |DisplayName=Working with Gplus Adapter for Salesforce |
|TocName=Working with Gplus Adapter | |TocName=Working with Gplus Adapter | ||
| − | |Context=Gplus Adapter deployed in Salesforce | + | |Context=Gplus Adapter deployed in Salesforce enables you to handle Genesys contact center functions from Salesforce along with Salesforce-specific features such as updating activity history, screen pop, and click-to-dial. |
|ComingSoon=No | |ComingSoon=No | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
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|anchor=HowdoIaccessGplusAdapter | |anchor=HowdoIaccessGplusAdapter | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=If Gplus Adapter is configured in Salesforce | + | |structuredtext=If Gplus Adapter is configured in Salesforce, you will see a phone icon in the bottom-left or bottom-right corner of your screen. Click the phone icon and you will see a pop-up window where you can {{Link-SomewhereInThisVersion|manual=Agent|topic=GPASFLGettingStarted|anchor=Login|display text=login}} with your Adapter credentials. |
<!--===Single Sign-On=== | <!--===Single Sign-On=== | ||
If your Service console is configured for single sign-on, after you entered your username and clicked Next in the Adapter login screen, you will be additionally prompted with an identity provider's login screen (for example, Okta). Enter your Adapter credentials (username and password) in the identity provider's login screen and you will be redirected to Adapter on successful validation of the credentials. | If your Service console is configured for single sign-on, after you entered your username and clicked Next in the Adapter login screen, you will be additionally prompted with an identity provider's login screen (for example, Okta). Enter your Adapter credentials (username and password) in the identity provider's login screen and you will be redirected to Adapter on successful validation of the credentials. | ||
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|anchor=Supportedfeatures | |anchor=Supportedfeatures | ||
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| − | |structuredtext=Gplus Adapter includes some features that integrate with Salesforce | + | |structuredtext=Gplus Adapter includes some features that integrate with Salesforce environment. This means that actions that you take in Salesforce or Gplus Adapter can be seamlessly passed to each other. |
The integrated features are: | The integrated features are: | ||
Revision as of 18:48, September 17, 2020
This topic is part of the manual Gplus Adapter for Salesforce Agent's Guide for version Current of Gplus Adapter for Salesforce.
Contents
Gplus Adapter deployed in Salesforce enables you to handle Genesys contact center functions from Salesforce along with Salesforce-specific features such as updating activity history, screen pop, and click-to-dial.
Related documentation:
How do I access Gplus Adapter?
If Gplus Adapter is configured in Salesforce, you will see a phone icon in the bottom-left or bottom-right corner of your screen. Click the phone icon and you will see a pop-up window where you can login with your Adapter credentials.
Supported features
Gplus Adapter includes some features that integrate with Salesforce environment. This means that actions that you take in Salesforce or Gplus Adapter can be seamlessly passed to each other.
The integrated features are:
Related documentation
- To learn how to use Gplus Adapter, see the Genesys Agent Desktop help.
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