Difference between revisions of "PE-GPR/9.0.0/Help/Reports"

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{{ArticleUnstructured
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|DisplayName=Analysis reports: Feature Analysis, Agent Variance
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|DisplayName=Analyze your data
 
|Platform=PureEngage
 
|Platform=PureEngage
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|TocName=Analysis reports: Feature Analysis, Agent Variance
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|TocName=Analyze your data
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|Context=Genesys Predictive Routing (GPR) provides a number of reports within the application interface. These reports analyze data quality, Model quality, expected lift, and other aspects of GPR functionality.  
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|Dimension=GPRAnalysis
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|Context=Genesys Predictive Routing (GPR) provides a number of ways to assess the quality of your data within the application interface. This includes being able to dig into details about your agents and customers, test how well a predictor is scoring against specific customers, and delve into your dataset data. The '''Datasets''' tab also provides the {{Link-SomewhereInThisManual|topic=FAReport|anchor=top|display text=Feature Analysis}} and {{Link-SomewhereInThisManual|topic=AgtVarReport|anchor=top|display text=Agent Variance}} reports.  
  
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*Reports about scoring, interaction handling, outcomes, and so on are available through the Genesys Reporting solution. See {{Link-SomewhereInThisVersion|manual=Deployment|topic=GIMintegration|display text=Integrate with Genesys Reporting}} for more information.
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*Other data analysis functionality available in the GPR web application:  {{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Model Quality}} and {{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Agent Coverage}}.
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}}
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*The Genesys Reporting solution provides in-depth feature-rich reporting on scoring, interaction handling, outcomes, and so on. See {{Link-SomewhereInThisVersion|manual=Deployment|topic=GIMintegration|display text=Integrate with Genesys Reporting}} for more information.
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*{{Link-SomewhereInThisManual|topic=FAReport|anchor=top|display text=Feature Analysis}} report: Analyzes how the characteristics and performance of agents and customers affect the metric you are targeting.
 
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*{{Link-SomewhereInThisManual|topic=AgtVarReport|anchor=top|display text=Agent Variance}} report: Analyzes how much difference there is among agents for the different business processes they work on. More variance means better opportunities for optimization.
 
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*{{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Model Quality}} report: Provides an analysis of how well the model is performing.
 
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*{{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Agent Coverage}} report: Indicates how many agent models were built, as a function of the total agents available.
 
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{{NoteFormat
 
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*Predictive Routing supports report generation that includes up to 250 features (columns).
 
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*For all reports, mandatory fields are marked with an asterisk.
 
 
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[[File:GPRAnalysisMenu.png|frameless]]
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The top navigation bar enables access to the following windows:
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{{Link-SomewhereInThisVersion|manual=Help|topic=AgentsPage|display text=Agents}}
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{{Link-SomewhereInThisVersion|manual=Help|topic=CustomersPage|display text=Customers}}
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{{Link-SomewhereInThisVersion|manual=Help|topic=DatasetsPage|display text=Datasets}}
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{{Link-SomewhereInThisVersion|manual=Help|topic=Analysis|display text=Predictors}}
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{{Link-SomewhereInThisVersion|manual=Help|topic=Monitor_Jobs|display text=Jobs}}

Revision as of 12:54, February 20, 2020

This topic is part of the manual Genesys Predictive Routing Help for version 9.0.0 of Genesys Predictive Routing.
Read this topic for other versions:



Genesys Predictive Routing (GPR) provides a number of ways to assess the quality of your data within the application interface. This includes being able to dig into details about your agents and customers, test how well a predictor is scoring against specific customers, and delve into your dataset data. The Datasets tab also provides the Feature Analysis and Agent Variance reports.

Related documentation:

GPRAnalysisMenu.png

The top navigation bar enables access to the following windows:

Agents

Customers

Datasets

Predictors

Jobs

Retrieved from "https://all.docs.genesys.com/PE-GPR/9.0.0/Help/Reports (2025-07-21 04:21:50)"
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