Drilldown: SMART Meta

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EE33 (1) · EE35 (1) · MK01 (1) · OP01 (1) · OP02 (1) · OP04 (1) · OP07 (1) · SL01 (1) · SL03 (1) · SL04 (1) · SL06 (1) · SL08 (1) · SL09 (1) · SL10 (1) · SL11 (1) · SL12 (1) · SL13 (1) · SL14 (1) · SL15 (1) · SL16 (1) · SL17 (1) · SL18 (1) · SL19 (1) · SL20 (1) · WF01 (1) · WF02 (1) · WF03 (1) · WF04 (1) · WF05 (1) · WF06 (1)

Genesys Business Communications (1) · Genesys Call Tracking & Attribution (1) · Genesys Conversion Assist (1) · Genesys CRM Collaboration (1) · Genesys Forecasting and Scheduling (1) · Genesys Holistic Customer Journey (1) · Genesys In-App Messaging (1) · Genesys Interaction Analytics (1) · Genesys Interaction Recording (1) · Genesys Long-lived Messaging (1) · Genesys Messaging Text Analytics (1) · Genesys Next Best Offer/Action (1) · Genesys Omnichannel Campaigns (1) · Genesys Outbound Dialer for Sales (2) · Genesys Outbound for Marketing (1) · Genesys Post-Interaction Survey (1) · Genesys Predictive Engagement (1) · Genesys Predictive Engagement with Next Best Action (1) · Genesys Predictive Routing for Sales (1) · Genesys Proactive Callback for Sales (1) · Genesys Proactive Chat for Sales (1) · Genesys Quality Management (1) · Genesys Sales Playbooks (1) · Genesys Skills Development and Assessment (1) · Genesys Social Messaging for Sales (1) · Genesys Speech Analytics (1) · Genesys UCC Third-Party Integration (1) · Genesys Voice and Screen Recording (1) · Genesys Voice Services (1)

Achieve deeper operational insights with speech and text analytics improving agent and customer experiences while enforcing compliance and legal responsibilities. (1) · Allocate dynamically generated phone numbers to web visitors to track & attribute their calls to sales campaigns. (1) · Automate skills assessment of employees, contractors and teams. Improve capability by training, coaching and certifications. (1) · Enable customer choice of unified communication providers and telephony solutions through integrations with popular platforms. (1) · Engage customers in sales conversations using their favourite messaging channels. (1) · Engage customers in sales conversations within your mobile app. (1) · Engage website users across multiple channels to increase sales conversions (1) · Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions (1) · Gain basic insight into voice interactions using speech analytics (1) · Guide reps and automated actions with best practice sales playbooks. (1) · Improve conversion rates with integrated campaigns across all the channels your customers choose to use. (1) · Improve employee performance with quality management (1) · Improve sales success with AI-enabled prompting of next best offer/action for sales reps and bots. (1) · Increase contact rates using outbound voice campaigns (1) · Increase sales conversion rates by offering a callback (1) · Increase sales conversion using powerful dialer capabilities (1) · Increase sales conversions by proactively offering chat (1) · Increase sales conversions using powerful dialer capabilities. (CX Contact) (1) · Mine messaging conversations for insights to improve conversions & attribution. (1) · Optimize employee utilization and operational effectiveness by forecasting and scheduling for all omnichannel interactions while empowering staff through various scheduling techniques and empower employees with self-administration of their schedule. (1) · Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent (1) · Record all interactions to improve training, compliance and efficiency. (1) · Record voice and screen interactions (1) · Simplify contact center and business communications (1) · Telephony Connection Options (1) · Use long-lived message history to support sales of considered purchases. (1) · Use machine learning powered journey analytics to monitor website activity, predict visitor outcomes, and proactively engage with prospects and customers (1) · Use machine learning to predict the right time to engage customers and the next best action to engage with. (1) · Use machine learning to predict the right time to engage customers using information from all interaction channels. (1) · Web-Based survey for multi-channel interactions (1)

Digital (5) · Inbound (1) · Marketing (1) · Open Platform (4) · Outbound (2) · Sales (6) · Self-Service and Automation (1) · Workforce Engagement (10)

Drilldown: SMART Meta

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