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Other values: ; APIs by Service Appendix: Supported Encodings Audit Authentication API Channel options Chat options Cloud Data Download Service API Contact options Email options Facebook options Feedback options Genesys Cloud CX Use Case Benefits Genesys Engage on-premises Use Case Benefits Genesys Multicloud CX Use Case Benefits Genesys Softphone options Global Login options GPR Glossary Terms (Internal Use-Not for Publication) How Does GPR Score Agents? Install and Configure Predictive Routing Interaction History Advanced Search options Manage Email Addresses Openmedia API Operations: Updating, Maintenance, Logging, Troubleshooting Outbound options PureConnect Use Case Benefits Recording options Routing Manager Routing Scenarios Using GPR Secure Email API Sharing Business Attributes in Agent Setup Single Sign-On Standard Response Library options Standard Response options Statistics API Statistics Notifications API Statistics options Supervisor options System Requirements, Pre-Requisites, and Planning Third-Party Messaging API Third-Party Messaging Webhook Topic 1 Twitter options Voice options Workitem options

None (63) · Appendix: Supported Encodings (1) · Audit (1) · Channel options (1) · Chat options (1) · Contact options (1) · Email options (1) · Export agent accounts (2) · Facebook options (1) · Feedback options (1) · Genesys Softphone options (1) · Global Login options (1) · GPR Glossary Terms (Internal Use-Not for Publication) (1) · How Does GPR Score Agents? (1) · Install and Configure Predictive Routing (1) · Interaction History Advanced Search options (1) · Manage Email Addresses (1) · My Channels options (3) · Operations: Updating, Maintenance, Logging, Troubleshooting (1) · Outbound options (1) · Recording options (1) · Routing Manager (1) · Routing Scenarios Using GPR (1) · Service Client options (3) · Sharing Business Attributes in Agent Setup (1) · Single Sign-On (1) · Standard Response Library options (1) · Standard Response options (1) · Statistics options (1) · Supervisor options (1) · System Requirements, Pre-Requisites, and Planning (1) · Topic 1 (1) · Twitter options (1) · Voice options (1) · Workitem options (1)

None (102)

Reporting · Genesys Skills Management · None · Gplus Adapter for WFM · Internal Content Administration · Widgets · Workforce Management · Agent Setup · Genesys Predictive Engagement · Developer · Routing and Designer · Genesys Predictive Routing · Outbound (CX Contact) · IVR Administration · Intelligent Workload Distribution · Genesys Blueprints · Self-Help Articles · Genesys Multicloud CX Private Edition · Genesys Multicloud CX Release Notes · Genesys Recording, Quality Management, and Speech Analytics · Sales Collateral · Gplus Adapter for Microsoft Dynamics 365 · Gplus Adapter for ServiceNow · Genesys Sizing Information · Genesys Multicloud CX · Co-Browse · Genesys Engage Multicloud · Genesys Docker Documentation · Genesys Agent Assist · System-Level Documentation · Voice Microservices · eServices Manager · Designer · test · Other

Developer (1) · Draft:GPR (7) · Draft:PEC-AS (28) · Draft:PEC-Developer (45) · Draft:PEC-test (1) · PEC-AS (3) · PEC-Developer (9) · UseCases (8)

None (91) · No (11)

None (96) · Administrator (6)

None (1) · Deployment (8) · GenesysCloud (2) · GenesysEngage-cloud (2) · GenesysEngage-onpremises (2) · ManageCC (6) · PureConnect (2) · Source (25) · WebAPIs (54)

None (96) · Agent Setup (6)

None (102)

None (102)