Drilldown: Article

None (1) · No (70) · Yes (1)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (22) · GenesysCloud (1) · GenesysEngage-cloud (48) · GeneysyEngage_cloud (1)

No · None · Yes · Other

None (66) · Administrator (6)

Logging (2) · Metrics (2)

Other values: ; About CX Contact About GCXI / RAA About Genesys Info Mart About Genesys Pulse Account Manager Activity Summary Report Assisted Service Interactions by Last Milestone Report Async Interactions Report Call Result Record Dashboard Campaign Group Event Record Dashboard Capture Point Business Value Report Capture Point Dashboard Capture Point Task Duration Report Compliance Tools Configure a Dashboard Configure CX Contact Configure GCA Configure GCXI Configure GIM Configure GSP Configure RAA Contact History Record Dashboard Create / Edit a Schedule Create an Analytics Dashboard Panel Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage Trigger Rules Customer Segment Service Level Report CX Contact Help Device Import Detail Report Dashboard Dialing Modes and IVR Modes Enterprise Manager Filters Genesys CX Insights Support for GDPR Getting Started with CX Contact Import / Export a Dashboard and Panels Inbound Voice User Report Interactions Acceptance Dashboard Interactions Acceptance Report IVR Usage Report Job Record Dashboard Manage Suppression Lists Multi-channel Campaigns Pacing and Optimization Partitions Preloading Record Dashboard Provision CX Contact Provision GCXI Provision RAA Report scheduling Resource Performance Report Schedules Self-Service Statistics Report Settings Shared Provisioning SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Task Detail Report Task Work Detail Report Tenant Provisioning Upgrade, roll back, or uninstall CX Contact Upgrade, rollback, or uninstall RAA User Actions Dashboard Widget Errors

None (20)

Other values: ; Account Manager Activity Summary Report Assisted Service Interactions by Last Milestone Report Async Interactions Report Call Result Record Dashboard Campaign Group Event Record Dashboard Capture Point Business Value Report Capture Point Dashboard Capture Point Task Duration Report Compliance Tools Configure a Dashboard Contact History Record Dashboard Create / Edit a Schedule Create an Analytics Dashboard Panel Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage Trigger Rules Customer Segment Service Level Report CX Contact Help Device Import Detail Report Dashboard Dialing Modes and IVR Modes Enterprise Manager Filters Getting Started Import / Export a Dashboard and Panels Inbound Voice User Report Interactions Acceptance Dashboard Interactions Acceptance Report IVR Usage Report Job Record Dashboard Manage Suppression Lists Multi-channel Campaigns Pacing and Optimization Partitions Preloading Record Dashboard Report scheduling Resource Performance Report Schedules Self-Service Statistics Report Settings SMS/Email Conversations Dashboard SMS/EMAIL Record Dashboard Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Support for GDPR Task Detail Report Task Work Detail Report Upgrade, rollback, or uninstall User Actions Dashboard Widget Errors

None (72)

Outbound (CX Contact) (37) · Reporting (35)

None (1) · Administrator (9) · CXContact (25) · CXCPEGuide (4) · GCXIPEGuide (8) · GIMPEGuide (4) · PulsePEGuide (5) · RPRT (15) · RT (1)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (72)

None (54) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (5) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)