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About Designer (2) · SMART Inbound Voice Routing Application (2) · Integrate third-party applications (2) · File size limitations (2) · Explore the sample Designer application (2) · Enable optional features (2) · Designer on OpenShift (2) · Designer on GKE (2) · Deploy Designer (versions v9012214 and above) (2) · Deploy Designer (versions v9010005 and above) (2) · Deploy Designer (versions prior to v9010005) (2) · Deploy Designer (2) · Configure Designer (2) · Classify Block (2) · Send SMS block (2) · Change Persona block (2) · Logging (2) · Troubleshooting (2)

Other values: ; Activity Block Admin Application Workflow Applications Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Designer on AKS Digital Resources Emergency Block Emergency Flags External Services Blocks Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Grammars & Bots HTTP REST Block Identification & Verification Logic and Control Blocks Media Resources Menu Block Menu Option Block Milestone Block Partitions Permissions and Access Play Message Block Predictive Routing Block Query VQs Block Record Block Record Utterance block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Summary Supported Languages Survey Blocks Test Transaction List Block Transfer Block User Input Block User Interaction Blocks User Interface Using Blocks Validate Phone Number Block Variables Voice Mail Block

None (5) · SMART Inbound Voice Routing Application (2) · File size limitations (2) · Explore the sample Designer application (2) · Enable optional features (2) · Designer on OpenShift (2) · Designer on GKE (2) · Deploy Designer (versions v9012214 and above) (2) · Deploy Designer (versions v9010005 and above) (2) · Deploy Designer (versions prior to v9010005) (2) · Deploy Designer (2) · Configure Designer (2) · Classify Block (2) · Send SMS block (2) · Change Persona block (2) · Integrate third-party applications (2) · Troubleshooting (2)

Other values: ; Activity Block Admin Application Workflow Applications Assign Variables Block Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Designer on AKS Digital Resources Emergency Block Emergency Flags External Services Blocks Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Grammars & Bots HTTP REST Block Identification & Verification Logic and Control Blocks Media Resources Menu Block Menu Option Block Milestone Block Partitions Permissions and Access Play Message Block Predictive Routing Block Query VQs Block Record Block Record Utterance block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Summary Supported languages Survey Blocks Transaction List Block Transfer Block User Input Block User Interaction Blocks User Interface Using Blocks Validate Phone Number Block Variables Voice Mail Block

None (124)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

Administrator (84) · Deployment (8) · Designer (15) · DESPEGuide (13) · GTR (4)

None (124)

None (124)

None (118) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)