Drilldown: Article

No · None · Yes · {{{Standalone}}} · Other

Draft:BDS (12) · Draft:PEC-IWD (21) · Draft:System (8) · PEC-IWD (21)

None (26) · GenesysCloud (2) · GenesysEngage-cloud (25) · PureEngage (9)

None (10) · No (51) · Yes (1)

None (58) · Administrator (4)

Configure IWD (4) · About IWD (2) · Provision IWD (2) · Provision IWD Data Mart (2) · Monitor work items and emails (2) · About IWD Data Mart (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up IWD (2) · How IWD works (2) · Test IWD provisioning (2) · FAQs (2) · Use Workload Manager (2) · Configure IWD Data Mart (2) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · Prepare for Office 365 integration (2)

Other values: ; Activation File for Genesys Choice Commercial Terms Add-on components in Genesys Choice Billing Data Server User's Guide Business unit billing breakout Configuration: the Control utility Enabled / concurrent seats detailed report Genesys Choice measurements Genesys Choice overview Genesys Engage on-premises licensing How BDS works Licensing Overview for Genesys Choice Customers Logging Metric statistics Metrics Migrating from on-premises licensing Outbound Communication Terms Security Terms for Cloud Services Subscription design Support & SLAs for Genesys Multicloud CX Third-party licenses View and set IWD global options What's New in the Billing Data Server User's Guide

None (14) · 3rd party licenses (1) · Add-ons (1) · Billing Data Server User's Guide (1) · Business unit billing breakout (1) · Configuration: the Control utility (1) · Configure IWD (2) · Enabled / concurrent seats detailed report (1) · Frequently Asked Questions (2) · Geneys Choice overview (1) · How BDS works (1) · Intelligent Workload Distribution (2) · Licensing for Genesys Choice customers (1) · Measurements (1) · Metric statistics (1) · Metrics (1) · Migrating from on-premises licensing (1) · Monitor work items and emails (2) · On-premises activation file (1) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Security Terms for Cloud Services (1) · Set up IWD (2) · Subscription design (1) · Support & SLAs for Genesys Multicloud CX (1) · Test IWD provisioning (2) · Unrestricted activation file (1) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · What's New in the Billing Data Server User's Guide (1)

None (58) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

Administrator (29) · GenChoiceTermsCond (3) · IWDDMPEGuide (6) · IWDPEGuide (7) · Licensing (5) · User (12)

None (62)

None (62)

None (49) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)