Drilldown: Article

No (95)

Draft:BDS (12) · Draft:PEC-REP (48) · PEC-REP (35)

None (46) · GenesysEngage-cloud (40) · PureEngage (9)

No · None · Yes · Other

None (85) · Administrator (10)

Logging (5) · Metrics (4) · Upgrade, rollback, or uninstall RAA (3)

Other values: ; About GCXI / RAA About Genesys Info Mart About Genesys Pulse About RAA Activity Summary Report Add-on components in Genesys Choice Alternative formats for PE metrics Assisted Service Interactions by Last Milestone Report Async Interactions Report Billing Data Server User's Guide Business unit billing breakout Can I customize CX Insights reports? Capture Point Business Value Report Capture Point Dashboard Capture Point Task Duration Report Configuration: the Control utility Configure <service_name> Configure GCA Configure GCXI Configure GIM Configure GSP Configure RAA Customer Segment Service Level Report Database considerations Deploy <service_name> Deploy RAA Enabled / concurrent seats detailed report Features and functionality Genesys Choice measurements Genesys Choice overview Genesys CX Insights Support for GDPR Genesys Info Mart Historical Database Reference High availability and disaster recovery How BDS works How do I access historical reports? Inbound Voice User Report Interactions Acceptance Dashboard Interactions Acceptance Report IVR Usage Report Metric statistics Operating and managing Genesys Info Mart Provision GCXI Provision RAA Report scheduling Resource Performance Report Self-Service Statistics Report Shared Provisioning Subscription design Task Detail Report Task Work Detail Report Tenant Provisioning What's New in the Billing Data Server User's Guide Widget Errors

None (42) · Activity Summary Report (2) · Add-ons (1) · Assisted Service Interactions by Last Milestone Report (2) · Async Interactions Report (2) · Billing Data Server User's Guide (1) · Business unit billing breakout (1) · Can I customize CX Insights reports? (1) · Capture Point Business Value Report (2) · Capture Point Dashboard (2) · Capture Point Task Duration Report (2) · Configuration: the Control utility (1) · Customer Segment Service Level Report (2) · Enabled / concurrent seats detailed report (1) · Genesys Info Mart Historical Database Reference (1) · Geneys Choice overview (1) · High availability and disaster recovery (1) · How BDS works (1) · How do I access historical reports? (1) · Inbound Voice User Report (2) · Interactions Acceptance Dashboard (2) · Interactions Acceptance Report (2) · IVR Usage Report (2) · Measurements (1) · Metric statistics (1) · Metrics (1) · Report scheduling (2) · Resource Performance Report (2) · Self-Service Statistics Report (2) · Subscription design (1) · Support for GDPR (2) · Task Detail Report (2) · Task Work Detail Report (2) · Upgrade, rollback, or uninstall (1) · What's New in the Billing Data Server User's Guide (1) · Widget Errors (2)

None (95)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

Administrator (4) · CX Insights (2) · GCXIPEGuide (15) · GIM (1) · GIMPEGuide (14) · PulsePEGuide (9) · RAAPEGuide (6) · RPRT (30) · RT (2) · User (12)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (95)

None (57) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (6) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (5) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (11) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (7)