Drilldown: Article

None (32) · No (46) · Yes (29)

Draft:PEC-AS (41) · Draft:System (43) · PEC-AS (12) · System (11)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (45) · No (62)

None (89) · Administrator (18)

None (6) · Deprecation-AllNotices (3) · Genesys™ Products and Components EOL Life Cycle Table (3)

Other values: ; (New) Task summary: contact center setup Accessibility feedback Activation File for Genesys Choice Commercial Terms Agent and Agent Group Annex Agent desktop settings overview Agent settings overview All content - Genesys Multicloud CX and cloud private edition ASR/TTS Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones (voice) Create and manage agent skills Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Deprecation-Voice Forward Digital 1 bundle Digital 2 bundle Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) End of Life Cycle Table General Data Protection Regulation (GDPR) General security and compliance information Genesys Choice overview Genesys Choice Terms and Conditions Genesys Engage on-premises licensing Genesys Multicloud CX - Security use cases Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud CX system requirements Genesys Multicloud privacy policy Get started with Agent Setup Gplus Workforce Management (Gplus WFM) Import agents Intelligent Workload Distribution (IWD) Interaction channels IVR Licensing Overview for Genesys Choice Customers Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Migrating from on-premises licensing My Channels options Outbound Campaign Transactions Outbound Communication Terms Popular tasks Recording options Recording storage Security Terms for Cloud Services Service Client options Settings and configuration overview Support & SLAs for Genesys Multicloud CX Supported security standards Task routing Third-party licenses Use templates to configure agents Virtual Queues Voice 1 bundle Voice 2 bundle Voicemail WFO Work with Agent Setup Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle

None (25) · Genesys Multicloud CX support for GDPR (2) · Service client options (2) · Settings and configuration overview (2) · Supported security standards (2) · General Data Protection Regulation (GDPR) (2) · General security and compliance information (2) · Create and manage agent skills (2) · Genesys Multicloud CX - Security use cases (2) · Virtual Queues (2) · Genesys Multicloud CX Workspaces (2) · Recording options (2) · My Channels options (2) · Configure a multi-channel contact center (2) · Agent settings overview (2) · Agent desktop settings overview (2) · Agent Annex (2)

Other values: ; (New) Task summary: contact center setup 3rd party licenses ASR/TTS Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Digital 1 Digital 2 Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Genesys Multicloud privacy policy Gplus Workforce Management Import agents Intelligent Workload Distribution Interaction channels IVR Licensing for Genesys Choice customers Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Migrating from on-premises licensing On-premises activation file Outbound campaign transactions Popular tasks Recording storage Security Terms for Cloud Services Support & SLAs for Genesys Multicloud CX Task routing Unrestricted activation file Use templates to configure agents Voice 1 Voice 2 Voicemail WFO Work with Agent Setup Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2

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Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (31) · GenChoiceTermsCond (4) · GenesysChoice (17) · Licensing (6) · ManageCC (48) · Source (1)

None (91) · Agent Setup (14) · Agent Workspace, Agent Setup (2)

None (107)

None (107)