Drilldown: Article

None (3) · No (108) · Yes (2)

Draft:PE-GPR (38) · Draft:PEC-Developer (20) · PE-GPR (47) · PEC-Developer (8)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (22) · No (91)

None (101) · Administrator (2) · Administrator, Reviewer (2) · Staff (8)

View model accuracy (4) · What you can monitor (4) · View KPI outcome (4) · The Settings menu (4) · Create and update users and roles (4)

Other values: ; A/B model performance testing Agent namespace Agent Variance report Configuration namespace Configure an account Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Create and update predictors Developer Console Developer Sandbox Email namespace Feature Analysis report Genesys Multicloud CX APIs How Does GPR Score Agents? How Predictive Routing works How to configure score expressions Interaction namespace Join data Media namespace Monitor predictor feature coverage Reset a password Reset your password Routing Scenarios Using GPR Service Client API System namespace Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload interaction and other data View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data Voice namespace

View model accuracy (4) · What you can monitor (4) · View KPI outcome (4) · The Settings menu (4) · Create and update users and roles (4)

Other values: ; A/B model performance testing Agent namespace Agent Variance report Configuration namespace Configure an account Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Create and update predictors Developer Console Developer Sandbox Email namespace Feature Analysis report Genesys Multicloud CX APIs How Does GPR Score Agents? How Predictive Routing works How to configure score expressions Interaction namespace Join data Media namespace Monitor predictor feature coverage Reset a password Reset your password Routing Scenarios Using GPR Service Client API System namespace Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload interaction and other data View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data Voice namespace

None (107) · GPRAnalysis (4) · GPRDataUpload (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (2) · Administrator (12) · Deployment (1) · Help (82) · SCAPI (16)

None (111) · GPR Core Platform (2)

None (113)

None (113)