Drilldown: Article

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ATC (19) · Draft:ATC (19) · Draft:BDS (9) · Draft:GAA (1) · Draft:GDE (4) · Draft:PE-GPR (1) · Draft:POR (4) · GAA (1) · GDE (5)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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Other values: ; About global settings About web chats Action settings autotrackOfferStateChangesInAdobeAnalytics Billing and usage Billing Data Server User's Guide Business unit billing breakout Configuration: the Control utility Configure a content offer action map Configure the Google Project for Agent Assist Configuring your bot Connection Parameters Content offer lifecycle Create your first chat bot Delivery Receipts Enabled / concurrent seats detailed report General Notes Genesys Predictive Engagement resources for developers Genesys Predictive Routing REST API How BDS works Journey attributes Journey history data retention period change Journey map icons Limits for Genesys Predictive Engagement and custom event objects Manage outcomes Manage segments Metric statistics Metrics Outcome limitation change Outcome performance Override global frequency capping settings Overview Segment performance Select a schedule Slots and Slot Types Subscription design Tag-Length-Value (TLV) Parameters View audit logs What's New in the Billing Data Server User's Guide Working with Bots

None (26) · About global settings (2) · Billing and usage (2) · Billing Data Server User's Guide (1) · Business unit billing breakout (1) · Configuration: the Control utility (1) · Configure a content offer action map (2) · Configure the Google Project (2) · Connection Parameters (1) · Create your first bot (2) · Delivery Receipts (1) · Enabled / concurrent seats detailed report (1) · General Notes (1) · Genesys Predictive Routing API (1) · How BDS works (1) · Journey attributes (1) · Journey map icons (2) · Metric statistics (1) · Metrics (1) · Outcome performance (2) · Override global frequency capping (2) · Segment performance (2) · Select a schedule (2) · Subscription design (1) · Tag-Length-Value (TLV) Parameters (1) · Web chats (2) · What's New in the Billing Data Server User's Guide (1)

None (45) · Analytics (2) · ContentOffers (4) · FreqCap (4) · Modules (2) · Outcomes (2) · Segments (2) · WebChat (2)

Billing Data Service (9) · Genesys Agent Assist (2) · Genesys Dialog Engine (9) · Genesys Messaging Aggregation (4) · Genesys Predictive Engagement (38) · Genesys Predictive Routing (1)

None (6) · AdminGuide (28) · AgentGuide (2) · Developers (1) · SDK (2) · User (22) · WDEPlugin (2)

None (63)

None (63)

None (63)