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None (37) · User Guide (2) · Outbound Contact reports (2) · MIGRATION DISCOVERY - USE CASES MATRIX (2) · MIGRATION DISCOVERY - CAPABILITY MATRIX (2) · Callback reports (2) · Packages (2) · Support Material for Genesys UseCases (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Agent Activity Business Result report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports All About Voice Analysing your chat bot's performance ASR ports ASR/TTS Business Results reports Callback Details Report Callback seats Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Chat reports Cloud Contact Center Supervisor Seat Co-browse reports Configure contacts for agents Configuring and running Data Uploader for OrgData uploads Confirmations Contact List Effectiveness Report Create business attributes Dashboards Designer reports Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Details reports Digital 1 bundle Digital 2 bundle Email reports Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys Multicloud CX reports Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Installing Data Uploader Intelligent Workload Distribution (IWD) Interaction Flow Details report Interaction Handling Attempt Details report IVR Manage statistics for agents and resources Matrix Tables Feedback Form Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction Popular tasks Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Queue Summary Customer Segment report Queues reports Scheduling the Data Uploader to run daily SIP voicemail Task routing Third-party work items TTS ports Voice 1 bundle Voice 2 bundle Voicemail WFO Work with Agent Setup Workforce Optimization Workspace

None (41) · Use Cases Matrix (2) · Outbound Contact reports (2) · Packages (2) · Capability Matrix (2) · Callback reports (2) · About (2) · WFO (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Agent Activity Business Result report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports ASR ports ASR/TTS Business Results reports Callback Details Report Callback seats Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Chat reports Cloud Contact Center Supervisor Seat Co-browse reports Configure contacts for agents Configuring and running Data Uploader for OrgData uploads Contact List Effectiveness Report Create business attributes Dashboards Designer reports Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Details reports Digital 1 Digital 2 Email reports Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys Multicloud CX reports Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Installing Data Uploader Intelligent Workload Distribution Interaction Flow Details report Interaction Handling Attempt Details report IVR Manage statistics for agents and resources Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction Popular tasks Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Queue Summary Customer Segment report Queues reports Scheduling the Data Uploader to run daily SIP voicemail Task routing Third-party work items TTS ports Voice Voice 1 Voice 2 Voicemail Work with Agent Setup Workspace

None (136)

None (3) · Administrator (2) · Agent Setup (7) · Billing Data Service (45) · Cloud Data Download Service (2) · Event Stream (1) · Genesys Agent Assist (1) · Genesys Dialog Engine (6) · Genesys Messaging Aggregation (1) · Genesys Recording, Quality Management, and Speech Analytics (3) · Genesys Skills Management (5) · Genesys Use Cases (2) · Gplus Adapter for Microsoft Dynamics 365 (2) · Gplus Adapter for ServiceNow (5) · Health Check Agent (1) · nGAGEMENT (2) · QnA Service (2) · Reporting (34) · Sales Collateral (9) · Success Factors for Genesys Multicloud CX (1) · User Data Management (2)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

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None (136)

None (136)