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Article > Platform : PureEngage or Other & Product : Gplus Adapter for WFM or Intelligent Workload Distribution

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Standalone:
None (13) · No (72) · Yes (6)
productshort:
Draft:GAWFM (60) · Draft:PEC-IWD (16) · PEC-IWD (15)
Platform: (Click arrow to add another value)
ComingSoon:
None (64) · No (26) · Yes (1)
Role:
None (87) · Administrator (2) · Administrator, Developer (2)
DisplayName:
Installation and Windows Permissions (4) · Prepare for Office 365 integration (2) · Monitor work items and emails (2) · How IWD works (2) · How Intelligent Workload Distribution works (2) · Search, display, manage, and update work items (2) · Roles and privileges for Workload Manager users (2) · Configure IWD (2) · Test IWD provisioning (2) · Set up IWD (2) · Real-time Adherence (2) · Use Workload Manager (2) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX Email boxes (2) · View, edit, and create Prioritization schemas (2)
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TocName:
Overview (3) · Installation and Windows Permissions (3)
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Dimension:
None (87) · Journey (4)
Product: (Click arrow to add another value)
Manual:
None (3) · Administrator (29) · AspectDeployment (4) · Deployment (50) · IEXDeployment (5)
Application:
None (89) · Agent Setup, Platform Administration (2)
UseCase:
None (89) · BO02, BO03 (2)
PEPageType:
None (91)

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