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Article > Platform: GenesysEngage-cloud & Product : Intelligent Workload Distribution or Voice Microservices or None & UseCase: None

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Standalone:
None (7) · No (73) · Yes (2)
productshort:
Draft:AS (1) · Draft:GPR (23) · Draft:PEC-Admin (5) · Draft:PEC-Dev (14) · Draft:PEC-DevC (1) · Draft:PEC-IWD (13) · Draft:PEC-REP (1) · Draft:SF (7) · Draft:WFM (3) · GASN (1) · PE-GPR (1) · PEC-IWD (12)
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ComingSoon:
None (37) · No (44) · Yes (1)
Role:
None (76) · Administrator (5) · Administrator, Supervisor (1)
DisplayName:
How IWD works (2) · Set up IWD (2) · Voice namespace (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · View Summary (2) · Configure IWD (2) · Monitor work items and emails (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Use Workload Manager (2) · Test IWD provisioning (2) · Media namespace (2) · System namespace (2)
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TocName:
None (3) · Media namespace (2) · Intelligent Workload Distribution (2) · Voice namespace (2) · Search, display, manage, and update work items (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · Configure IWD (2) · View Summary (2) · Monitor work items and emails (2) · Set up IWD (2) · Use Workload Manager (2) · Test IWD provisioning (2) · Roles and privileges for Workload Manager users (2) · System namespace (2)
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Dimension:
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Application:
None (77) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Reporting, Reporting GCXI (1)
UseCase: (Click arrow to add another value)
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None (82)

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