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Article > Platform: GenesysEngage-cloud & Product : Intelligent Workload Distribution or Routing and Designer

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Standalone:
None (14) · No (111) · Yes (4)
productshort:
Draft:PEC-IWD (14) · Draft:PEC-ROU (99) · PEC-IWD (13) · PEC-ROU (3)
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ComingSoon:
None (104) · No (24) · Yes (1)
Role:
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DisplayName:
Search, display, manage, and update work items (2) · How Routing works (2) · Set up IWD (2) · Explore the sample Designer application (2) · Configure IWD (2) · Getting Started (2) · Terminate Block (Digital) (2) · Terminate Call Block (2) · Test IWD provisioning (2) · Roles and privileges for Workload Manager users (2) · How IWD works (2) · Use Workload Manager (2) · How Intelligent Workload Distribution works (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · Monitor work items and emails (2) · View Summary (2)
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TocName:
Search, display, manage, and update work items (2) · Use Workload Manager (2) · Set up IWD (2) · Explore the sample Designer application (2) · Configure IWD (2) · Getting Started (2) · Terminate Block (Digital) (2) · Terminate Call Block (2) · Test IWD provisioning (2) · Roles and privileges for Workload Manager users (2) · How routing works (2) · How IWD works (2) · Intelligent Workload Distribution (2) · Monitor work items and emails (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · View Summary (2)
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Dimension:
None (125) · Journey (4)
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Manual:
None (4) · Administrator (112) · Designer (3) · GPR (7) · GTR (3)
Application:
None (127) · Designer (2)
UseCase:
None (127) · BO02, BO03 (2)
PEPageType:
None (129)

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