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Article > Standalone: No & productshort : Draft:PEC-GSM or PE-GPR & Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.

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Prerequisites (3) · What you can monitor (2) · Upload interaction and other data (2) · Agent Variance report (2) · How to configure score expressions (2) · Feature Analysis report (2) · DNA (2) · Create and update users and roles (2) · Create and update predictors (2) · The Settings menu (2) · View KPI outcome (2) · View the Agent Profile schema (2) · View uploaded datasets (2) · View the Customer Profile schema (2) · Monitor predictor feature coverage (2) · View model accuracy (2)
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Prerequisites (3) · What you can monitor (2) · Upload interaction and other data (2) · Agent Variance report (2) · How to configure score expressions (2) · Feature Analysis report (2) · DNA (2) · Create and update users and roles (2) · Create and update predictors (2) · The Settings menu (2) · View KPI outcome (2) · View the Agent Profile schema (2) · View uploaded datasets (2) · View the Customer Profile schema (2) · Monitor predictor feature coverage (2) · View model accuracy (2)
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