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Article > Platform : GenesysEngage-onpremises, GenesysCloud or GenesysEngagecloud or Other & Role: None & Dimension : WebActions or None & Product : Intelligent Workload Distribution or None

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Standalone:
None (8) · No (71) · Yes (3)
productshort:
ATC (3) · Draft:AS (1) · Draft:ATC (1) · Draft:ContentAdmin (1) · Draft:GPR (23) · Draft:PE-GPR (2) · Draft:PEC-Dev (14) · Draft:PEC-DevC (1) · Draft:PEC-IWD (12) · Draft:SF (7) · Draft:Usecases (1) · Draft:WFM (3) · GASN (1) · PE-GPR (1) · PEC-IWD (11)
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ComingSoon:
None (39) · No (41) · Yes (2)
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DisplayName:
Prepare for Office 365 integration (2) · Monitor work items and emails (2) · Media namespace (2) · Types of tracked data (2) · Use Workload Manager (2) · Deploy the URS Strategy Subroutines (2) · How IWD works (2) · Search, display, manage, and update work items (2) · View Summary (2) · Roles and privileges for Workload Manager users (2) · Configure IWD (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · Voice namespace (2) · System namespace (2)
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None (5) · Intelligent Workload Distribution (2) · Voice namespace (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · View Summary (2) · Use Workload Manager (2) · Types of tracked data (2) · System namespace (2) · Search, display, manage, and update work items (2) · Roles and privileges for Workload Manager users (2) · Monitor work items and emails (2) · Media namespace (2) · Prepare for Office 365 integration (2) · Configure IWD (2) · Deploy the URS Strategy Subroutines (2)
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Manual:
None (4) · Admin (1) · Administrator (36) · Agent (1) · AgentGuide (1) · Deployment (25) · DevConsole (1) · Developer (1) · Help (1) · SCAPI (8) · SDK (3)
Application:
None (82)
UseCase:
None (82)
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None (82)

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