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Article > Platform: GenesysEngage-cloud & ComingSoon: No & Product : Callback or Genesys Skills Management or Voice Microservices

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Standalone:
No (80) · Yes (5)
productshort:
Draft:PEC-CAB (18) · Draft:PEC-GSM (49) · PEC-CAB (18)
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ComingSoon: (Click arrow to add another value)
Role:
None (49) · Administrator (30) · Administrator, Developer (2) · Administrator, Developer, Supervisor (2) · Developer (2)
DisplayName:
Prerequisites (3) · Monitor callback queues (2) · How Callback works (2) · Genesys Multicloud CX REST APIs and tutorials for Callback (2) · Provisioning Callback in Designer (2) · Provisioning CAPTCHA (2) · Provisioning Push Notifications (2) · Provisioning the Click-to-Call-In scenario (2) · Registering for access to statistics (2) · Controlling user access (2) · Configuring Region Affinity rules (2) · Configuring Country and Number Validation rules (2) · Configuring Click-To-Call-In Groups (2) · Configuring Capacity rules (2) · Troubleshooting and validating functionality (2) · Managing callbacks (2) · Callback scenarios (2) · Viewing Click-To-Call-In records (2) · Getting started with Callback (2)
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TocName:
Prerequisites (3) · Managing callbacks (2) · Troubleshooting and validating functionality (2) · Provisioning CAPTCHA (2) · Genesys Multicloud CX REST APIs and tutorials for Callback (2) · Provisioning Push Notifications (2) · Provisioning the Click-to-Call-In scenario (2) · Registering for access to statistics (2) · Controlling user access (2) · Provisioning Callback in Designer (2) · Configuring Region Affinity rules (2) · Configuring Country and Number Validation rules (2) · Configuring Click-To-Call-In Groups (2) · Configuring Capacity rules (2) · Monitor callback queues (2) · Viewing Click-To-Call-In records (2) · Callback scenarios (2) · Callback (2) · Getting started with Callback (2)
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Dimension:
None (79) · CallbackClickToCall (6)
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Manual:
None (5) · ADInst (4) · Admin (1) · Administrator (34) · AIUG (14) · AzInst (2) · KBA (10) · Loc (3) · PDNAA (2) · PDNAM (4) · PDNAU (2) · SOO (4)
Application:
None (49) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2)
UseCase:
None (85)
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None (85)

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