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Article > ComingSoon: No & Role: None & Product : Genesys Skills Management or Intelligent Workload Distribution or None & Manual : Administrator or CXContact or PDMPEGIM-Postgres or PDNAA or None

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Standalone:
No (39) · Yes (13)
productshort:
Developer (1) · Draft:PEC-Dev (1) · Draft:PEC-GSM (8) · Draft:PEC-IWD (10) · Draft:SF (7) · Draft:System (2) · Draft:WFM (3) · PEC-DC (5) · PEC-IWD (9) · System (2) · User:Jose.druker@genesys.com (3) · User:Marudhu.pandian@genesys.com (1)
Platform:
None (19) · GenesysEngage-cloud (32) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1)
ComingSoon: (Click arrow to add another value)
Role: (Click arrow to add another value)
DisplayName:
Genesys Multicloud CX general security overview (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · How IWD works (2) · Use Workload Manager (2) · Monitor work items and emails (2) · Set up IWD (2) · Search, display, manage, and update work items (2) · FAQs (2)
Other values:
TocName:
None (11) · Activity History (1) · Archiving and Forgetting Users (1) · Click-to-Dial (1) · Configure Agent UI (1) · Configuring SSO (1) · Creating Templates Associated to Roles (1) · Frequently Asked Questions (2) · Genesys Multicloud CX - Key security features (1) · Genesys Multicloud CX general security overview (2) · Genesys Multicloud privacy policy (1) · Genesys Skills Management API Guide (1) · Gplus Adapter for Salesforce Lightning (v9) (1) · Integrating Gplus Adapter (1) · Intelligent Workload Distribution (2) · Manage Hierarchy (1) · Metrics and Alerts (1) · Migrating to Gplus Adapter (v9) (1) · Monitor work items and emails (2) · Performance DNA Moodle Integration Setup Guide (1) · Screen Pop (1) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (2) · Third party (1) · Use Workload Manager (2) · Using Copy and Paste Format for Statistics (1) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · WFM Configuration Objects (1) · WFM Policy Objects (1)
Dimension:
None (50) · Journey (2)
Product: (Click arrow to add another value)
Manual: (Click arrow to add another value)
Application:
None (52)
UseCase:
None (52)
PEPageType:
None (49) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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