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Article > ComingSoon: No & Role: None & Dimension : Journey or UtilityMethods or WebMessaging or None & Product : Agent Setup or Intelligent Workload Distribution

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Standalone:
None (4) · No (60) · Yes (1)
productshort:
Draft:PEC-AS (29) · Draft:PEC-IWD (16) · PEC-AS (4) · PEC-IWD (16)
Platform:
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DisplayName:
Virtual Queues (2) · Configure IWD Data Mart (2) · FAQs (2) · About IWD (2) · Monitor work items and emails (2) · Search, display, manage, and update work items (2) · Set up IWD (2) · Templates (2) · How IWD works (2) · Upgrade, roll back, or uninstall IWDDM (2) · Upgrade, roll back, or uninstall IWD (2) · Configure IWD (2) · Use Workload Manager (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · Configure a multi-channel contact center (2) · Capacity rules (2) · View, edit, and create Prioritization schemas (2) · About IWD Data Mart (2)
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TocName:
None (9) · Upgrade, rollback, or uninstall (4) · Frequently Asked Questions (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · Use Workload Manager (2) · Templates (2) · Set up IWD (2) · Search, display, manage, and update work items (2) · Monitor work items and emails (2) · Intelligent Workload Distribution (2) · Virtual Queues (2) · Capacity rules (2) · Configure a multi-channel contact center (2)
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Manual:
Administrator (19) · IWDDMPEGuide (6) · IWDPEGuide (7) · ManageCC (31) · Source (2)
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None (65)
UseCase:
None (65)
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None (56) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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