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Standalone:
None (5) · No (671) · Yes (167)
productshort:
PEC-WFM (174) · Draft:PEC-WFM (171) · Draft:PrivateEdition (47) · PrivateEdition (35) · Draft:PEC-AD (34) · PEC-AD (31) · Draft:HCA (29) · Draft:Mixed (22) · Draft:PE-GPR (19) · PE-GPR (17) · Draft:Solution (14) · Draft:GAMD (11) · ATC (10) · GAMD (10) · Solution (10) · Draft:System (9) · Draft:ContentAdmin (9) · Draft:ATC (9)
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Platform:
None (216) · Genesys Multicloud CX (3) · GenesysCloud (17) · GenesysEngage-cloud (503) · GenesysEngage-cloud, PureConnect, GenesysCloud (2) · GenesysEngage-onpremises (83) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · Private Edition (2) · PureConnect (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (9)
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Role:
None (449) · Administrator (61) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (8) · Administrator, Developer, Supervisor (4) · Agent (78) · Agent, Supervisor (60) · Developer (8) · Supervisor (153)
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Getting started (8) · Architecture (5) · New in this Release (4) · Storage requirements (4) · Agent Assist tab (4) · After Call Work Timer (4) · Trading (4) · Schedules (4) · Logging In and Out (4) · Get started (4) · Deploy Digital Channels using Docker Compose (4) · How to manage inbound calls (4) · Deploy Data Loader (3) · Configure VXLAN on OpenShift (3) · Historical Reporting / Genesys CX Insights (3) · Metrics (3)
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TocName:
None (116) · Getting Started (10) · Configuration (4) · Workitems (4) · Logging in and out (4) · Activity History (4) · New in this Release (4) · Screen pops (4) · Email (4) · Trading (4) · Configure VXLAN on OpenShift (3) · Reporting (3) · Deploy Data Loader (3) · Overview (3)
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Dimension:
None (818) · ADResponse (6) · ADResponses (2) · bots (2) · deploydigital (2) · GPR Data Upload (2) · GPRDataUpload (4) · Journey (3) · Outbound (2) · WebChat (2)
Product:
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Manual: (Click arrow to add another value)
Application:
None (587) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (207)
UseCase:
None (818) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE06 (1) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (825) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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