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Article > Role: Administrator & Manual : Administrator or CXContact or None & Application : Recording or None

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Standalone:
None (1) · No (50) · Yes (16)
productshort:
Draft:AUTH (1) · Draft:PEC-Admin (1) · Draft:PEC-DC (2) · Draft:PEC-GPA (11) · Draft:PEC-GS (6) · Draft:PEC-IWD (4) · Draft:PEC-REC (5) · Draft:PEC-REP (2) · Draft:Solution (4) · Draft:System (1) · PEC-DC (2) · PEC-GPA (11) · PEC-GS (5) · PEC-IWD (2) · PEC-REC (5) · PEC-REP (2) · Solution (1) · System (1) · User:Tgilchri (1)
Platform:
None (12) · Genesys Multicloud CX (2) · GenesysCloud (4) · GenesysEngage-cloud (46) · GenesysEngage-onpremises (3)
ComingSoon:
None (1) · No (65) · Yes (1)
Role: (Click arrow to add another value)
DisplayName:
Access control for Recording users (2) · Accessibility (2) · Activity History (2) · Applications, roles and permissions (1) · Audio device settings (2) · Click-to-Dial (2) · Configuration options reference (2) · Configuring and Using General Features (2) · Configuring SSO (2) · Create Service Channel (2) · Deploying Genesys Softphone (2) · Deploying the Screen Recording Service (2) · Enhanced 911 (E911) Emergency Dialing Solution Guide (2) · File-based call recording connector (1) · Genesys CX Insights Support for GDPR (2) · Genesys Multicloud CX as an identity provider for Genesys Cloud CX (1) · Genesys Multicloud CX Release Management and Communications (2) · Genesys Softphone architecture (2) · Gplus Adapter for Salesforce (v9) (2) · Gplus Adapter support for Service Client API (2) · Historical Reporting / Genesys CX Insights (1) · How Intelligent Workload Distribution works (2) · How Recording, Quality Management and Speech Analytics works (2) · Integrate with Genesys Hub (2) · Integrating Gplus Adapter in Classic (2) · Integrating Gplus Adapter in Lightning (2) · Lucene query syntax (2) · Migrating to Gplus Adapter (v9) (2) · Prepare for Gmail integration (1) · Recording certificate management (2) · Recording Cloud Backup Service (2) · Report scheduling (2) · Screen Pop (2) · Set up IWD (1) · Single sign on with Agent Workspace (2) · Troubleshooting Gplus Adapter Integration with Salesforce (2) · Workforce Engagement Management for Genesys Multicloud CX Solution Guide (1)
TocName:
None (5) · Access control for Recording users (2) · Accessibility (1) · Activity History (2) · Audio device settings (2) · Click-to-Dial (2) · Configuration options reference (2) · Configuring and Using General Features (2) · Configuring SSO (2) · Create Service Channel (2) · Deploying Genesys Softphone (2) · Deploying the Screen Recording Service (2) · Enhanced 911 (E911) Emergency Dialing Solution Guide (2) · File-based call recording connector (1) · Genesys Softphone architecture (2) · Gplus Adapter for Salesforce (v9) (2) · How IWD works (2) · How Recording, Quality Management and Speech Analytics works (2) · Integrate with Genesys Hub (2) · Integrating Gplus Adapter in Classic (2) · Integrating Gplus Adapter in Lightning (2) · IWD Queries (2) · Migrating to Gplus Adapter (v9) (2) · Prepare for Gmail integration (1) · Recording certificate management (2) · Recording Cloud Backup Service (2) · Report scheduling (2) · Reporting (1) · Screen Pop (2) · Service Client API (2) · Set up IWD (1) · Single sign on with Agent Workspace (2) · Support for GDPR (2) · Troubleshooting (2) · Workforce Engagement Management for Genesys Multicloud CX Solution Guide (1)
Dimension:
None (67)
Product:
None (2) · Administrator (1) · Agent folder (1) · Digital Channels (3) · Genesys Authentication (1) · Genesys Recording, Quality Management, and Speech Analytics (10) · Genesys Softphone (11) · Gplus Adapter for Salesforce (22) · Intelligent Workload Distribution (5) · Reporting (4) · Solutions (5) · System-Level Documentation (2)
Manual: (Click arrow to add another value)
Application: (Click arrow to add another value)
UseCase:
None (62) · BO02 (1) · BO02, BO03 (2) · CE01 (2)
PEPageType:
None (67)

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