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Article > Application : Agent Workspace or Agent Workspace, Agent Setup or Agent Workspace, Agent Setup, Digital Channels or Cloud Data Download Service or Pulse Reporting

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Standalone:
None (6) · No (57) · Yes (9)
productshort:
Draft:PEC-AD (1) · Draft:PEC-Admin (2) · Draft:PEC-AS (2) · Draft:PEC-CDDS (4) · Draft:PEC-COB (1) · Draft:PEC-DC (3) · Draft:PEC-GPA (1) · Draft:PEC-REP (21) · Draft:Solution (1) · GAA (3) · PEC-AD (1) · PEC-AS (2) · PEC-CDDS (4) · PEC-COB (1) · PEC-DC (3) · PEC-GPA (1) · PEC-REP (21)
Platform:
None (6) · Genesys Multicloud CX (1) · GenesysEngage-cloud (63) · GenesysEngage-onpremises (2)
ComingSoon:
No (72)
Role:
Administrator (24) · Administrator, Agent (2) · Administrator, Agent, Supervisor (2) · Administrator, Developer (2) · Administrator, Supervisor (4) · Supervisor (38)
DisplayName:
Add a Widget (2) · Administration (2) · Agent desktop settings overview (2) · Agent statistics (2) · Campaign statistics (2) · Cloud Data Download Service (2) · Collaboration (1) · Configure the Genesys Agent Assist Plugin for Workspace Desktop Edition (1) · Contact History Export Reference (2) · Dashboard and Wallboard Examples (2) · Digital (1) · Display External Content (2) · eServices statistics (2) · Export (2) · Genesys Pulse Accessibility (2) · Genesys Pulse User Preferences (2) · Global favorites (2) · How Co-browse works (2) · How Digital Channels works (2) · How Gplus Adapter for Salesforce works (2) · Import/Export (2) · Install the Genesys Agent Assist Plugin for Workspace Desktop Edition (1) · Manage Report Templates (2) · Managing Accessibility for Agent Workspace (2) · Microsoft Teams integration with Genesys Multicloud CX (1) · Popular Reports (2) · Prerequisites (1) · Pulse Manage Agents (2) · Queue statistics (2) · Real-time Reporting with Genesys Pulse (2) · Report Formulas (2) · Set up SMS (2) · Set up WhatsApp (2) · Standard Report Templates (2) · Statistic Properties (2) · Template Function Library (2) · Widget Management (2) · Widget Types (2) · Working with Dashboards and Wallboards (2)
TocName:
None (2) · Accessibility for Agent Workspace (2) · Add a Widget (2) · Administration (2) · Agent desktop settings overview (2) · Agent statistics (2) · Campaign statistics (2) · Cloud Data Download Service (2) · Co-browse (2) · Collaboration (1) · Configure the Plugin (1) · Contact History Export Reference (2) · Dashboard and Wallboard Examples (2) · Dashboards and Wallboards (2) · Digital (1) · Display External Content (2) · eServices statistics (2) · Export (2) · Genesys Pulse Accessibility (2) · Genesys Pulse User Preferences (2) · Global favorites (2) · Gplus Adapter SF (2) · How Digital Channels works (2) · Import/Export (2) · Install the plugin (1) · Manage Report Templates (2) · Microsoft Teams integration (1) · Popular Reports (2) · Prerequisites (1) · Queue statistics (2) · Real-time Reporting with Genesys Pulse (2) · Report Formulas (2) · Set up SMS (2) · Set up WhatsApp (2) · Standard Report Templates (2) · Statistic Properties (2) · Template Function Library (2) · Widget Management (2) · Widget Types (2)
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None (58) · RealTime (14)
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None (2) · Agent Setup (4) · Agent Workspace (2) · Cloud Data Download Service (8) · Co-Browse (2) · Digital Channels (6) · Genesys Agent Assist (3) · Gplus Adapter for Salesforce (2) · Reporting (42) · Solutions (1)
Manual:
None (9) · Admin (10) · Administrator (4) · ManageCC (4) · RT (42) · WDEPlugin (3)
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UseCase:
None (70) · CE27 (2)
PEPageType:
None (72)

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