Get started with Altocloud for PureConnect

From Genesys Documentation
Revision as of 13:19, August 26, 2020 by DannaShirley (talk | contribs) (Published)
Jump to: navigation, search
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

PureConnect customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Complete the following procedures

  1. Verify prerequisites for PureConnect.
  2. Configure Altocloud in PureConnect.
  3. Review the supported browsers.
  4. Prepare the required Genesys Cloud domains.
  5. Learn about Genesys Predictive Engagement's tracking capabilities and how to prepare widgets for Genesys Predictive Engagement. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
  6. Configure Web tracking.
    Tip
    Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  7. Create segments
  8. Create outcomes.
  9. Build actions.
  10. Build action maps.
  11. Use LiveNow to see customer activity on your website

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_PureConnect (2025-06-19 06:21:08)"
Comments or questions about this documentation? Contact us for support!