How voice works

How voice works

Release Notes

• Agent Workspace Release Notes

Administrator

• Set up voice
• Set up the desktop
• Route calls

Supervisor

• Monitor agent activity
• Make a call
• Make an internal call
• Handle calls
• Coach agents
• Barge in on calls

Agent

• Make a call
• Make an internal call
• Handle calls

Developer

• Developer Center

Additional Resources

• Agent Workspace videos
• Genesys Multicloud CX community
• Voice-related Knowledge Base articles