• Learn about
    • Genesys Use Cases
    • Shared content
    • Genesys Engage Multicloud
  • Login / Create Account
Multicloud
{"label": "Search the docs" , "from": "pureengagecloud" }
  • Sitemap
  • Release notes
  • Get started

Voice

Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
From Genesys Documentation
Jump to: navigation, search
Click on any of the following to see the documentation for that version:

ReleaseNotes.png

How voice works

How voice works

ReleaseNotes.png

Release Notes

  • Agent Desktop Release Notes

InstallConfig.png

Administrator

  • Set up voice
  • Set up the desktop
  • Route calls

Supervisor.png

Supervisor

  • Monitor agent activity
  • Make a call
  • Make an internal call
  • Handle calls
  • Coach agents
  • Barge in on calls

AgentLanding.png

Agent

  • Make a call
  • Make an internal call
  • Handle calls

DeveloperResources.png

Developer

  • Developer Center

AdditionalResources.png

Additional Resources

  • Agent Desktop videos
  • Genesys Engage cloud community
  • Voice-related Knowledge Base articles

Retrieved from "https://all.docs.genesys.com/PEC-Voice (2021-10-21 16:05:07)"
Category:
  • MintyDocsProduct
  • Legal
  • General Disclaimer
  • Community
  • My Support
  • Contact Us