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Voice

Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
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Click on any of the following to see the documentation for that version:

AgentLanding.png

Agent

  • Make a new call
  • Calls
  • Calling inside my company

Supervisor.png

Supervisor

  • Monitor agent activity
  • Make a new call
  • Calls
  • Calling inside my company
  • Coach Agents
  • Barge-in calls

InstallConfig.png

Administrator

  • Set up Voice
  • Set up Agent Desktop
  • Route Calls

ReleaseNotes.png

Release Notes

  • Agent Desktop Release Notes

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Developer

  • Developer Center

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Additional Resources

  • Agent Desktop videos
  • Videos
  • PureEngage Cloud community
  • Voice-related Knowledge Base articles

Retrieved from "https://all.docs.genesys.com/PEC-Voice (2019-11-13 05:51:43)"
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