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Voice

Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
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Click on any of the following to see the documentation for that version:

ReleaseNotes.png

How voice works

How voice works

ReleaseNotes.png

Release Notes

  • Agent Desktop Release Notes

InstallConfig.png

Administrator

  • Set up voice
  • Set up the desktop
  • Route calls

Supervisor.png

Supervisor

  • Monitor agent activity
  • Make a call
  • Make an internal call
  • Handle calls
  • Coach agents
  • Barge in on calls

AgentLanding.png

Agent

  • Make a call
  • Make an internal call
  • Handle calls

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Developer

  • Developer Center

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Additional Resources

  • Agent Desktop videos
  • Genesys Engage cloud community
  • Voice-related Knowledge Base articles

Retrieved from "https://all.docs.genesys.com/PEC-Voice (2021-04-23 09:11:25)"
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