Genesys Use Cases

Click on any of the following to see the documentation for that version:

Genesys Cloud CX

Explore the Genesys Cloud CX Use Cases.

Genesys Multicloud CX

Explore the Genesys Multicloud CX Use Cases.

Genesys Engage on-premises

Explore the Genesys Engage On-Premises Use Cases.

PureConnect

Explore the PureConnect Use Cases.

Training Video

Learn how to find the use case you need, from across the Genesys platforms.