Maturity

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This topic is part of the manual Genesys Multicloud CX Use Cases for version Current of Genesys Use Cases.

MaturityLevel1.png

Inbound Use Cases[ | edit source]

Consistent Defined Differentiated

Digital[ | edit source]

Consistent Defined Differentiated

Outbound[ | edit source]

Consistent Defined Differentiated
No use cases with Differentiated maturity for this product category.

Open Platform[ | edit source]

Consistent Defined Differentiated
No use cases with Consistent maturity for this product category. No use cases with Defined maturity for this product category. No use cases with Differentiated maturity for this product category.

Self-Service and Automation[ | edit source]

Consistent Defined Differentiated

Workforce Engagement[ | edit source]

Consistent Defined Differentiated