Before you begin

This topic is part of the manual Interaction Server Private Edition Guide for version Current of Interaction Server.

Limitations and assumptions

The current version of IXN Server:

supports single-region model of deployment only
does not support scaling or HA
requires dedicated PostgreSQL deployment per customer

Download the Helm charts

Available IXN containers can be found by the following names in registry:

ixn/ixn_vq_node
ixn/ixn_node
ixn/interaction_server

Available helm charts can be found by the name ixn-<version>

For information about downloading Genesys containers and Helm charts from JFrog Edge, see the suite-level documentation: Downloading your Genesys Multicloud CX containers.

Third-party prerequisites

The following are the minimum versions supported by IXN Server:

Kubernetes 1.17+
Helm 3.0
Postgres Database v10+
Redis 6.0+
Kafka 0.11+

Storage requirements

In case logging into files is configured for IXN Server, it requires a volume storage mounted to IXN Server container. The storage must be capable to write up to 100 MB/min and 10 MB/s for 2 minutes in peak. The storage size depends on logging configuration.

Regarding storage characteristics for IXN Server database, refer to PostgreSQL documentation.

Contact your account representative if you need assistance with sizing calculations.

Network requirements

Not applicable

Browser requirements