Configure GCXI

Learn how to configure Genesys Customer Experience Insights (GCXI).

Related documentation:

• How Reporting works
• Suite-level guide
• All services
• Genesys Customer Experience Insights Release Notes

RSS:

• For private edition

Override Helm chart values

Before you begin, download the latest yaml files from the repository, or examine the attached files: Sample GCXI yaml files. Helm values are described in values.yaml. See the comments accompanying each Helm value.

You can override values in the Helm charts to configure Private Edition. For more information, see the "suite-level" documentation about how to override Helm chart values: Overriding Helm chart values.

Configure Kubernetes

This section provides information about Kubernetes configuration.

ConfigMaps

Configuration information is stored in ConfigMap.

See the gcxi-worker-statefulset.yaml file:

envFrom:
        - configMapRef:
            name: gcxi-config{{ template "deploymentCode" . }}
            optional: true
        - configMapRef:
            name: gcxi-config-ext{{ template "deploymentCode" . }}
            optional: true
        {{- range $cm := .Values.gcxi.configMaps }}
        - configMapRef:
            name: {{ tpl $cm.name $ }}
            optional: true

Secrets

GCXI supports the following methods of secret injection:

• CSI driver
• Kubernetes secrets
• Environment Variables

See the values.yaml file:

secrets:
  - name: gcxi-secret-pg

See the gcxi-worker-statefulset.yaml file:

- name: gcxi-var
        projected:
          sources:
          - secret:
              name: gcxi-secret{{ template "deploymentCode" . }}
              optional: true
          - secret:
              name: gcxi-secret-ext{{ template "deploymentCode" . }}
              optional: true
          {{- range $secret := .Values.gcxi.secrets }}
          - secret:
              name: {{ tpl $secret.name $ }}
              {{- with $secret.items }}
              items:
              {{- range $item := $secret.items }}
              - key: {{ tpl $item.key $ }}
                path: {{ tpl $item.path $ }}
              {{- end }}
              {{- end }}
              optional: true
          {{- end }}

Configure security

GCXI is based on a 3rd-party product (MicroStrategy), and as result has some special considerations:

• The main container is about 12 GB.
• The Openshift-specific ''arbitrary user id'' requirement cannot be satisfied. GCXI requires anyuid SCC.
• GCXI requires specific hostIPC configuration on the nodes:

  echo "kernel.sem = 250 1024000 250 4096" >> /etc/sysctl.conf
  echo "vm.max_map_count = 5242880" >> /etc/sysctl.conf
  sysctl -p

• In most deployments, GCXI requires that hostIPC be set:

  hostIPC: true