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Communicate with customers and team members

• Use your Agent Workspace
• Work in Gplus Adapter for Salesforce
• Use Genesys Softphone
• Check your voicemail

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Supervise agents

Supervising agents in Agent Workspace

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Configure and view reports

• How reporting works
• Work with Genesys CX Insights Reports
• Real-time Reporting with Pulse
• GVP Reporting

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Manage your workforce

• Workforce Management Web for Supervisors (Classic) Help