About action maps
Action maps define how Genesys Predictive Engagement interacts with users on your website.
Contents
Best practices
Improve your action maps by reviewing the overall process for building them and our suggested best practices.
Build an action map
Learn how to build and manage your action maps.
Trigger an action map
Understand how action maps are triggered. Configure an action map to trigger based on segment match or user activity.
Engage your users
Design how you want an action map to engage your users.
- [[ATC/Current/AdminGuide/Engage|]]
- Web chats
Define outcome probabilities
Altocloud uses AI to predict the actions your users will take. Help refine its modeling by identifying outcome probabilities.
- [[ATC/Current/AdminGuide/Outcome_probabilities|]]
- Configure outcome probability
Apply to webpages
An action map can trigger on any page where you use Genesys Predictive Engagement to track user activity. When you build an action map, you identify the webpages where it triggers.
Route the action map
Configure how Genesys Predictive Engagement routes users who are ready to work directly with a person.
Prioritize the action maps
Multiple action maps can potentially trigger on a webpage. To ensure that Genesys Predictive Engagement picks the most appropriate one, configure the priority for each action map.
Activate or inactivate
To temporarily prevent an action map from triggering, inactivate it.
- [[ATC/Current/AdminGuide/Activate_inactivate|]]
Maintain action maps
Monitor action maps
Use analytics to assess the effectiveness of your action maps.