Architecture
From Genesys Documentation
Revision as of 20:28, November 9, 2021 by Ed.jamer@genesys.com (talk | contribs) (Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX")
This topic is part of the manual IWD Data Mart Private Edition Guide for version Current of Intelligent Workload Distribution.
Learn about the iWD Data Mart's architecture.
Related documentation:
RSS:
IWD Data Mart is an ETL and aggregation job run via K8s CronJob every 15 minutes. The results are written to a separate DB instance for each tenant.
The architecture diagram in this topic illustrates a sample deployment of IWD Data Mart. The diagram shows Azure as the reference implementation.
For more information on the Genesys Multicloud CX private edition architecture, refer to the Architecture topic in the Setting up Genesys Multicloud CX private edition document.
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