Session methods
Contents
View the methods that allow you to obtain data about a specific session.
About web messaging
This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.
Session methods
Section heading
Anchor ID
Section alignment
HorizontalVertical
Media
ImageGIFVideo
Media type
Filename or Vimeo ID
Section text
Insert paragraph Web messaging: Feature coming soonIf you are a Genesys Cloud customer, web messaging replaces web chat. Your process is to configure tracking through the Messenger JavaScript SDK instead of deploying a tracking snippet. Web messaging: Feature coming soonIf you are a Genesys Cloud customer, web messaging replaces web chat. Your process is to configure tracking through the Messenger JavaScript SDK instead of deploying a tracking snippet.Switch to wikitext editor FormattingParagraphCtrl+0Page titleCtrl+1HeadingCtrl+2Sub-heading 1Ctrl+3Sub-heading 2Ctrl+4Sub-heading 3Ctrl+5Sub-heading 4Ctrl+6Header cellContent cellPreformattedCtrl+7Block quoteCtrl+8BoldCtrl+BItalicCtrl+IStylingSuperscriptCtrl+.SubscriptCtrl+,StrikethroughCtrl+Shift+5Computer codeCtrl+Shift+6UnderlineCtrl+ULanguageBigSmallClear stylingCtrl+\, Ctrl+MMoreLinkCtrl+KStructureBullet listNumbered listDecrease indentationShift+Tab, Ctrl+[Increase indentationTab, Ctrl+]MoreInsertTableSpecial characterMediaTemplateMore
Wide section text
Switch to wikitext editor FormattingParagraphCtrl+0Page titleCtrl+1HeadingCtrl+2Sub-heading 1Ctrl+3Sub-heading 2Ctrl+4Sub-heading 3Ctrl+5Sub-heading 4Ctrl+6Header cellContent cellPreformattedCtrl+7Block quoteCtrl+8BoldCtrl+BItalicCtrl+IStylingSuperscriptCtrl+.SubscriptCtrl+,StrikethroughCtrl+Shift+5Computer codeCtrl+Shift+6UnderlineCtrl+ULanguageBigSmallClear stylingCtrl+\, Ctrl+MMoreLinkCtrl+KStructureBullet listNumbered listDecrease indentationShift+Tab, Ctrl+[Increase indentationTab, Ctrl+]MoreInsertTableSpecial characterMediaTemplateMore
FAQ question
Hide from published?
Yes
No
Genesys Predictive Engagement session methods allow you to obtain session-specific data from web sessions.