Genesys Predictive Engagement Release Notes

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The following topics are defined for this manual but are not included in the list of topics: December 31, February 17 2022, 02/17/22
This manual is for version Current of Genesys Predictive Engagement.


February 17, 2022


Agent Pacing Service [View details]

  • Security improvements

December 31, 2021


Agent Pacing Service

  • Security improvements

[View Details]

May 13, 2019


Predictive Engagement Plugin for Workspace Desktop Edition

  • New in this release

[View Details]

January 28, 2019


Predictive Engagement SDK

  • Support for GWS regions

[View Details]

November 09, 2018


Administration

  • Introducing the Genesys Predictive Engagement Admin UI

[View Details]

Predictive Engagement SDK

  • Introducing the Genesys Predictive Engagement SDK

[View Details]

Predictive Engagement Plugin for Workspace Desktop Edition

  • Deployment features
  • Genesys Predictive Engagement Plugin for Workspace Desktop Edition Version 9.0.001.01

[View Details]

More Release Information

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